Position
THE CONTEXT ________
LVMH Perfumes & Cosmetics Middle East manages 8 different brands including Parfums Christian Dior, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Guerlain and Benefit Cosmetics. LVMH P&C Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents' structures.
YOUR MISSION ____________
Day-to-day Retail Applications support
- Direct responsibility on local LVMH Retail Solutions support - with help of central and/or regional LVMH PCIS Teams owning core Retail Applications:
- RTK: Specific Master data maintenance
- Report analysis
- Userguide and document update
- Ensure systematic month-end data reconciliation between POS / ERP / BI Systems
- Work and coordinate with Chalhoub IT for local Chalhoub Retail solutions support:
- Technical troubleshooting
- Provide XSTORE POS, BI application support to office-based employees
- Monitor daily POS Data flows and coordinate with stores in case of any issues with sales integration to solve problems
- Infrastructure & network setup checking with support with Retailers
- Assist business team on their daily tasks
CRM and E-commerce Application Support
Local Application support for E-commerce and CRM Applications
- For E-commerce
- Supports E-CRM data integration and troubleshooting
- Manage the Parfums Christian Dior customer service integration
- For CRM projects - act as local support point of contact for local or central CRM solutions locally rolled-out such as:
- Satisfaction meter implementation
- IPOS campaign troubleshooting
- Opt-in/Opt-out flow integration
POS and CRM Integration Projects
- Lead key regional business projects and services with operational excellence
- Drive all project to complete promptly with proper documentation, within allocated timeframe and budget
- Clearly communicate with stakeholders and provide frequent updates on project progress
- Provide trainings to users whenever necessary
- On LVMH Owned Solutions - Manage & coordinate local roll-out of central and/or regional solutions for POS & CRM and related projects:
- Change requests gathering
- New market roll-out or new Counter opening (liaise with Infoware for counter opening (setup)
- Coordination, iPOS version upgrade, MobilePOS version upgrade...)
- Current projects (on-going and need to be started)
- iPOS upgrades coordination with HQ & business
- Full transition to Infoware back office and POS (integration with Chalhoub ERP, stock management, BI...)
- Retail BI projects scorecard implementation
- On Chalhoub solutions - Manage projects on behalf of LVMH and coordinate with Chalhoub IT for delivery:
- Coordinate the XSTORE updates with Chalhoub IT developers & make sure it is compliant with LVMH Audit guidelines
IT budget follow-up
- Maintain relevant POS IT inventory which includes End User Computing devices and IT Infrastructure devices
- Maintain any IT documentation which may include network configurations and diagrams
- Maintain IT budget, including Licences cost and settle invoices payment with relevant departments, manage communication with PCIS & vendors
- Ensure all standards, policy and processes are followed promptly
- Participate in budget planning, cost allocation/recharge and expenses monitoring
Profile
Technical IT Knowledge and experience
- IT or Information System scholar background / certification
- Relevant working experience on Digital, Retail, CRM subjects
- Strong knowledge on CRM, e-commerce, Retail and Digital platforms
- Working experience in Oracle and SAP
- Database knowledge (MS Access, MySQL)
Personal Skills
- Demonstrate leadership and responsibility for services and a track record in the delivery of excellent customer service
- Ability to work well in a matrix and fast-paced environment, coordinating with different teams
- Experience in translating business needs into successful IT solutions
- Excellent written and oral communication skills in English
- Proactive
- Detail oriented and well organized
- Autonomous
