Retail & CRM IT Specialist

  • Company: SSC P&C UAE
  • Country / Region : United Arab Emirates
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: SSCPC00822
  • Date of publication: 2021.02.01


THE CONTEXT ________

LVMH Perfumes & Cosmetics Middle East manages 8 different brands including Parfums Christian Dior, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Guerlain and Benefit Cosmetics. LVMH P&C Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents' structures. 

YOUR MISSION ____________

Day-to-day Retail Applications support

  • Direct responsibility on local LVMH Retail Solutions support - with help of central and/or regional LVMH PCIS Teams owning core Retail Applications:
    • RTK: Specific Master data maintenance 
    • Report analysis 
    • Userguide and document update
    • Ensure systematic month-end data reconciliation between POS / ERP / BI Systems
  • Work and coordinate with Chalhoub IT for local Chalhoub Retail solutions support:
    • Technical troubleshooting
    • Provide XSTORE POS, BI application support to office-based employees
    • Monitor daily POS Data flows and coordinate with stores in case of any issues with sales integration to solve problems
    • Infrastructure & network setup checking with support with Retailers 
    • Assist business team on their daily tasks

CRM and E-commerce Application Support

Local Application support for E-commerce and CRM Applications

  • For E-commerce
    • Supports E-CRM data integration  and troubleshooting
    • Manage the Parfums Christian Dior customer service integration
  • For CRM projects - act as local support point of contact for local or central CRM solutions locally rolled-out such as:
    • Satisfaction meter implementation
    • IPOS campaign troubleshooting
    • Opt-in/Opt-out flow integration

POS and CRM Integration Projects

  • Lead key regional business projects and services with operational excellence
  • Drive all project to complete promptly with proper documentation, within allocated timeframe and budget
  • Clearly communicate with stakeholders and provide frequent updates on project progress
  • Provide trainings to users whenever necessary
  • On LVMH Owned Solutions - Manage & coordinate local roll-out of central and/or regional solutions for POS & CRM and related projects:
    • Change requests gathering 
    • New market roll-out or new Counter opening (liaise with Infoware for counter opening (setup)
    • Coordination, iPOS version upgrade, MobilePOS version upgrade...)
    • Current projects (on-going and need to be started)
    • iPOS upgrades coordination with HQ & business
    • Full transition to Infoware back office and POS (integration with Chalhoub ERP, stock management, BI...)
    • Retail BI projects scorecard implementation
  • On Chalhoub solutions - Manage projects on behalf of LVMH and coordinate with Chalhoub IT for delivery:
    • Coordinate the XSTORE updates with Chalhoub IT developers & make sure it is compliant with LVMH Audit guidelines

IT budget follow-up

  • Maintain relevant POS IT inventory which includes End User Computing devices and IT Infrastructure devices
  • Maintain any IT documentation which may include network configurations and diagrams
  • Maintain IT budget, including Licences cost and settle invoices payment with relevant departments, manage communication with PCIS & vendors
  • Ensure all standards, policy and processes are followed promptly
  • Participate in budget planning, cost allocation/recharge and expenses monitoring


PROFILE ____________

Technical IT Knowledge and experience

  • IT or Information System scholar background / certification
  • Relevant working experience on Digital, Retail, CRM subjects
  • Strong knowledge on CRM, e-commerce, Retail and Digital platforms
  • Working experience in Oracle and SAP
  • Database knowledge (MS Access, MySQL)

Personal Skills

  • Demonstrate leadership and responsibility for services and a track record in the delivery of excellent customer service
  • Ability to work well in a matrix and fast-paced environment, coordinating with different teams
  • Experience in translating business needs into successful IT solutions
  • Excellent written and oral communication skills in English
  • Proactive
  • Detail oriented and well organized
  • Autonomous

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group & the Houses