Retail Director

  • Company: Fendi Taiwan
  • Country / Region : Taïwan
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: General Management
  • Experience required: Minimum 10 years
  • Reference No.: FEND01541
  • Date of publication: 2020.09.03


Business management & development

-  Monitor sales performance versus the budget/targets and take necessary actions accordingly  

-  Develop and implement commercial action plans to grow the business e.g. targeting clientele categories (local/tourists), incentive programs, slow movers etc.     

-  Monitor local trading environment and trends, including competition, tourism, consumer trend

-  Provide inputs for OTB, liaise with merchandising team on buying and provide for product development            

-  Work closely with the Business Planning Department to provide inputs related to sales forecast, headcount requirements, financial requirements, etc., for budgeting and investment planning purposes       

-  Develop the brand's business by identifying potential locations for new stores and provide analysis of potential markets/profitability     

Team management

-  Communicate vision, strategy, and clear directions to retail staff            

-  Structure the organisation of retail activity and allocate responsibilities              

-  Ensure adequate staffing through recruitment, rotation, mobility, training and development   

-  Motivate, drive, inform and actively coordinate retail teams    

-  Monitor sales team performance         

-  Work closely with the HR/Training Department to ensure proper training of sales staff and excellent customer service 

Local Marketing/PR

-  Actively promote the brand in the local market              

-  Implement local marketing, customer relation/VIP strategies to promote the brand's image

-  Nurture relationship with business community and competition            

-  Work closely with the Regional Marketing & Communication Department to provide input and implement local marketing projects         

-  Keep abreast of counterfeits activities in the market and provide regular feedback

Store network

-  Propose layout adjustments as needed to ensure commercial efficiency             

-  Manage existing store network projects: expansion, renovation, relocation, closure

-  Participate in lease negotiations with landlords              

Retail Operations

-  Oversee day-to-day operation of the stores 

-  Uphold excellent standards and consistency of customer service

-  Ensure that the highest standard of housekeeping on and off the sales floor

-  Provide necessary resources and support to stores       

-  Control costs for optimum effectiveness of operations

-  Plan and take necessary steps to have optimum stock levels and minimize inventory discrepancies        

-  Implement and support all security measures

-  Work closely with the Merchandising Department to ensure that the highest standard of merchandising are maintained at all times 


At least 8 years' managerial experience in fashion luxury retail industry

Degree Holder

Hands-on brand management experience                                                                                           

Excellent people management and communication skills

Professional presentation skills

Strong analytical skills

Good negotiation and interpersonal skills

Native Mandarin and fluent in English


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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