Retail Operations Assistant / Executive

  • Company: Make Up For Ever
  • Location: Hong Kong
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 2 years
  • Reference No.: MUFE00584
  • Date of publication: 2019.01.04



Reporting directly to the Sales Manager / Retail Sales & Operations Manager, providing operational back office support to retail team and the execution of assigned project management.

Key Duties & Responsibilities:

  • To support Sales Manager, Retail Sales & Operations Manager, Retail Manager(s) and Retail Supervisor(s) to formulate and to implement the frontline Store Operating Procedure (SOP) to optimize counter efficiency, by maximizing operation productivity with good control on cost and streamline of workflow
  • To consolidate and compile key retail performance reports to support retail sales team to drive team performance and productivity
  • To support retail sales team on the coordination of MUE recruitment and departure and the follow-up HR communication and documentation
  • To support retail sales team on preparation of information update to trade and counters, e.g. price lists, out of stock and discontinuation lists etc.
  • To support retail sales team on replenishment order processing, auto-replenishment system parameter regular review and stock allocation
  • To support retail sales team on MUE payroll calculation and target setting
  • To support retail sales team on all store operation documentation preparation and submission to SSC functions, e.g. to collect store pretty cash expenses and to prepare the subsequent documentation for submission
  • To work with SSC team on all operation work related to all account set-up and information update
  • To work closely with both demand and supply planning and marketing teams with the effective stock management of auto-replenishment program and the organization of related actions needed to minimize the scrap
  • To support retail sales team on the frontline package regular review and evaluation so as to maintain the package competitiveness among competitors and incentive scheme effectiveness
  • To support Sales Manager / Retail Sales & Operations Manager to develop team building and motivation events and activities
  • To execute and supervise the projects assigned by the Sales Manager / Retail Sales & Operations Manager, including but not limited to sales event (e.g. Private Sale, HPP, Thankful Week and VIP Day etc.), store open and exit setup, annual stock take and any other ad hoc projects
  • To provide secretarial and administrative support to the Sales Manager / Retail Sales & Operations Manager



  • Computer literacy is a must with good skills in MS Office application, especially Excel, Words, Powerpoint and Chinese Typing
  • For executive position, at least 2-3 years' solid experience in retail operations position, retail industry experience is a definite advantage. Less experience will be considered as assistant role
  • Good command of Chinese and English, both conversational and written

Know-How / Personality:

  • Hardworking
  • Ability to multi-task
  • Attention to details
  • Organized
  • Independent
  • Be able to work under pressure with flexibility
  • Good sense to numbers
  • Good inter-personal skills
  • Team player: We don't succeed as an individual; we succeed as a team!
  • Enthusiastic
  • Open-minded
  • Positive
  • Humble and willing to learn
  • Self-motivated
  • Proactive and has strong passion for the job

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group