Retail Operations Coordinator

  • Company: Guerlain UK
  • Location: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: GUER00859
  • Date of publication: 2018.03.07



  • To create a user friendly reporting system, that is efficient & standardised yet adaptable.
  • To manage the standardised data reports to provide accurate and meaningful performance analysis to drive business decisions.
  • To support the Retail Director with project management of new operational initiatives and the improvement of all operational processes and reporting.
  • To work across departments and business functions on key focuses and share information to the wider business.


  • Business analysis:
    • Create and optimise the Retail Excellence Reports.
    • Develop and implement the new Weekly Retail Feedback for the consultant division.
    • Update with the Senior Finance controller the monthly sell-out report for France.
    • Run performance analysis for the Brand Conference and the Retail Meetings.
    • Manage and help the Retail Intern on updating the weekly trackers.
  • Budget monitoring:
    • Help the retail Director building the Retail budget for the year.
    • Update the temporary staffing budget and highlight unexpected cost.
    • Keep track of the retail invoices and their purchase orders.
  • Strategy coordination:
    • Liaise with all departments (marketing, merchandising, sales and field team) and act as a coordinator to implement retail activation in store.
    • Drive and improve some key brand communication projects such as Office 365 to ensure consistency and comprehension between the field team and head office.
    • Participate to the retail activation meetings, follow up on key topics and feedback the Retail Director.
  • Events organisation:
    • Plan and organise Retail Meetings and incentive trips including accommodation, travel, and team activities.
    • Liaise and brief all event stakeholders such as venues and suppliers.
    • Prepare and manage event budgets and end-to-end finance process.
  • Administration:
    • Prepare and update admin packs for consultant doors when needs arises.
    • Create and update the Black Books for both consultant and non-consultant divisions liaising with all departments.



  • At least 2 years' experience in an FMCG environment.
  • Strong analytical understanding
  • An aptitude for detail & numbers, with a proven ability working on reporting systems
  • Strong team player

Technical skills

  • Business school graduate
  • Ability to think outside the box, and problem solve.
  • Strong Written and Oral communication skills.
  • Competent IT skills (SAP, Excel & Powerpoint + Database & reporting knowledge)
  • Fluent in English (French a plus)

Personal Requirements

  • Passionate
  • Enthusiastic
  • Flexible, yet structured approach
  • Fast Learner
  • Self-starter
  • Driven & Ambitious to learn and develop.
  • A natural affiliation with a fast paced environment

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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