Retail Operations Executive

  • Company: Louis Vuitton Singapore
  • Country / Region : Singapore
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM11911
  • Date of publication: 2021.02.02

Position

The Retail Operations Executive will work in close partnership with all key stakeholders, to support the Retail Manager in the follow-through and execution of all retail strategies and initiatives across Singapore stores, in order to achieve set commercial targets and operational excellence.

 

Retail Key Performance Indicator (KPI) Analysis

  • Support the Retail Manager in tracking all relevant retail KPIs
  • Consolidate sales and business data from each store for weekly sales reporting
  • Follow up closely on the stores' commercial achievement and prepare analysis based on data and trending to propose the formulation of relevant action plans    

 

Retail Support

  • Coordinate and assist in the execution of all retail initiatives and projects across Singapore.
  • Coordinate weekly/monthly/quarterly retail meetings with store managers and relevant department heads; Prepare presentation deck and materials as required.
  • Calculate the monthly sales commission and adhoc event incentives for the retail team members according to the achievement of sales against the set targets.
  • Provide support in any in-store events and animations.
  • Work closely with key stakeholders (Merchandising, Supply Chain, Communications, Client Development, IT, HR, Finance) to provide necessary inputs from stores' perspective to achieve set goals.

 

Store Operations

  • Create and maintain relevant retail store standard operating guidelines (SOPs) to achieve overall operation excellence and a high level of client experience.
  • Conduct regular store visits to ensure adherence and consistency across all stores in terms of operational standards and internal control compliance.
  • Support in the overall coordination of store maintenance, distribution of uniforms etc.
  • Serve as a main point of contact with mall landlords, vendors and external parties
  • To keep abreast with local retail guidelines and regulations to ensure compliance & implementation at all the stores

 

Administration

  • Provide administrative support to the Retail Manager
  • Assist the team on other ad-hoc projects as assigned

Profile

Key Requirements & Competencies

  • Minimum 5 years' relevant experience in Retail/ Fashion / FMCG industry
  • High proficiency in MS office applications, particularly in Excel and PowerPoint
  • Attention to detail with excellent analytical and communication skills
  • Good team player with excellent interpersonal skills, able to interact with staff and management
  • Possess good command of written and spoken English
  • Prioritize workload, manage multiple projects, meet deadlines for various ad hoc tasks and able to work in fast-paced working environment
  • Strong sense of responsibility, stable, self-motivated, highly result-oriented and problem-solving with positive working attitude
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