Retail Operations Intern

  • Company: Guerlain UK
  • Location: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Internship
  • Function: Retail
  • Experience required: Beginner
  • Reference No.: GUER00858
  • Date of publication: 2018.03.07



  • To support the business by providing accurate, meaningful and timely analysis and reporting to drive business decisions.
  • To support the retail team in daily tasks and projects to support the field and store based team, reporting and general admin.
  • Being the first point of contact for all Area Manager Team queries.


  • Collate and update Retail Excellence Reports including:
    • Weekly retail dashboard every Monday morning for both consultant and non-consultant doors.
    • KPI's report at the beginning of each month for the consultant division.
    • Weekly exclusive tracker every Wednesday.
  • Temporary Staffing:
    • Request and secure the best agencies and temporary staffing for each store.
    • Ensure that all approvals have been granted by the Retail Director.
    • Create the purchase orders and communicate them to the agencies in time.
    • Collect and manage the temporary staffing sales performances on a weekly basis and provide analysis when needed.
    • Track sick days, absences and any cases where Guerlain guidelines have not been followed.
    • Clear up all the invoices that can't be process at the end of each month.
  • Stock management and replenishment:
    • Update the monthly stock take for Harrods Salon.
    • Order testers and bags for the head office ensuring that there are always enough quantities available.
    • Send the pre-series and testers to the field team when needed.
    • Prepare the BC's incentives with the Retail Operations Coordination
  • Admin support:
    • Prepare expenses for Retail Director as and when needed.
    • Ensure purchase orders and coding of all invoices are completed in an accurate and timely manner.
    • Coordinate and assist on all retail excursions including hotel, flight and activities bookings.
    • Support Retail Operations Coordinator through the assistance in preparing presentations for all retail team meeting.
    • Send updated admin packs to consultant doors when need arises.
  • Support in the preparation of all Commercial team presentations.



  • Strong analytical understanding
  • An aptitude for detail & numbers, with a proven ability working on reporting systems
  • Strong team player

Technical skills

  • Business school graduate
  • Ability to think outside the box, and problem solve.
  • Strong Written and Oral communication skills.
  • Competent IT skills (SAP, Excel & Powerpoint + Database & reporting knowledge)
  • Fluent in English (French a plus)

Personal Requirements

  • Passionate
  • Enthusiastic
  • Flexible, yet structured approach
  • Fast Learner
  • Self-starter
  • Driven & Ambitious to learn and develop.
  • A natural affiliation with a fast paced environment

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group