RETAIL TRAINER MIDDLE EAST

  • Company: Celine Europe
  • Country/Region: United Arab Emirates
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CELI01725
  • Date of publication: 2019.11.22

Position

CELINE IS A BOOMING FRENCH AND LEATHER GOODS COUTURE HOUSE DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC DIRECTOR. CELINE'S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRAND WORLDWIDE. TO MAKE THIS VISION A REALITY, WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.

MAIN PURPOSE

THE RETAIL TRAINER FOR THE MIDDLE-EAST REGION IS A KEY BUSINESS PARTNER TO SUPPORT OUR BRAND AMBITION.

YOU WILL HAVE THE RESPONSIBILITY TO GUARANTEE CONSISTENT AND OUTSTANDING LEVEL OF SERVICE THROUGH THE NETWORK, DEVELOPING TALENTS IN PRODUCT KNOWLEDGE, SALES TECHNIQUES AND CLIENT EXPERIENCE.

YOU WILL REPORT TO THE MIDDLE-EAST RETAIL MANAGER AND DEVELOP A GLOBAL VISION OF YOUR NETWORK. TOGETHER WITH A VERY STRONG PRESENCE IN STORE (70-80%), THIS EXPERIENCE WILL ENABLE YOU BRINGING TO LIFE CELINE EXCELLENCE.

AS AN ACTIVE MEMBER OF THE EUROPEAN AND MIDDLE-EAST RETAIL EXCELLENCE TEAM, YOU WILL ALSO HAVE THE OPPORTUNITY TO COLLABORATE WITH MIDDLE-EAST STORE MANAGERS TO ALIGN ON PRIORITIES TO SUPPORT GLOBAL STRATEGY (PRODUCTS, OPERATIONS, E-COMMERCE, AFTER-SALES, CLIENTELING AND HR).

 


Profile

KEY RESPONSIBILITIES

 INTEGRATE RETAIL NEW COMERS

  1. ANIMATE THE ON-BOARDING SESSIONS FOR NEW COMERS AND STORES OPENING
  2. TRAIN ON THE CELINE SELLING CEREMONY AND PROTOCOLS
  3. FACILITATE ON-BOARDING IN STORE             

 

ENSURE GLOBAL UNDERSTANDING OF THE BRAND AMONG RETAIL TEAMS

  1. ADAPT TRAINING CONTENTS TO LOCAL MARKETS TO ENSURE UNDERSTANDING AND APPROPRIATION
  2. ROLL-OUT TRAINING MODULES ACCORDING TO CELINE TRAINING STRATEGY (CLASSROOMS & IN-STORES)
  3. DEVELOP AND ANIMATE THE IN-STORES TRAINING ADVISORS COMMUNITY
  4. ENSURE ALL TRAINING TOOLS ARE AVAILABLE AND USED IN STORES & PROMOTE THE E-LEARNING APP
  5. ACCOMPANY SALES TECHNIQUES, AND CLIENT EXPERIENCE THROUGH DAILY SPOT COACHING
  6. LEAD BY EXAMPLE: 25% SELLING INSTORE IN DUBAI MALL FLAGSHIP.

 

DEVELOP AND ANIMATE GLOBAL EXPERTISE

  1. TRAIN AND SUPPORT TEAMS TO MASTER KNOWLEDGE IN ALL PRODUCT CATEGORIES
  2. PROMOTE STYLING MINDSET
  3. BUILD TRAINING CALENDARS BASED ON INDIVIDUAL DEVELOPMENT PATHS, ORGANISE AND ANIMATE CORRESPONDING TRAINING SESSIONS THROUGHOUT THE YEAR TO REACH 100% OF THE TRAINING NEEDS
  4. FOLLOW UP TRAINING & COACHING IMPACT VIA SELECTED KEY PERFORMANCE INDICATORS, VALIDATED WITH YOUR MANAGER AND SUITED TO THE NEEDS OF THE BUSINESS, TO ENSURE ROI ON ALL TRAINING INITIATIVES
  5. PARTNER WITH RETAIL MANAGER TO ENSURE THAT ALL TRAINING INITIATIVES ARE DELIVERED CONSISTENTLY IN LINE WITH THE BUSINESS VISION AND STRATEGY

                       

COLLABORATION WITH RETAIL INTERNATIONAL TRAINING TEAM

  1. SHARE FEEDBACK FROM TRAINING MODULES AND EXPRESS NEEDS FOR RELEVANT TRAINING MATERIAL
  2. PARTICIPATE TO NEW TRAINING PROJECTS, SHARING YOUR RETAIL AND TEAMS KNOWLEDGE

PROFILE & EXPERIENCE

EXPERIENCE: STRONG EXPERIENCE IN RETAIL

SKILLS & PERSONAL ATTRIBUTES

  1. DEEP UNDERSTANDING OF FASHION AND LUXURY AS WELL AS EUROPEAN AND PARISIAN CULTURE
  2. NATURAL STRONG COACH ATTITUDES, TOGETHER WITH HIGH BUSINESS AND RESULTS ORIENTATION
  3. STRONG ORGANIZATION SKILLS AND ABILITY TO FOCUS ON PRIORITIES
  4. COMPETITIVE AND COMMERCIAL MINDSET
  5. PASSIONATED BY RETAIL AND MOTIVATED BY REGULAR TRAVELS WITHIN NETWORK

 


Additional information

LANGUAGES         FLUENT ENGLISH (ARABIC A PLUS)

WORKPLACE       DUBAI

STARTING DATE   AS SOON AS POSSIBLE      

 

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