We are currently looking for an RPM (Retail Performance management) Assistant for Mediterranean Zone (Spain, Portugal, Morocco, Greece, Israel & Turkey) based in Madrid Head Office reporting directly to our RPM Manager. The selected candidate will be in charge of the analysis of the relevant KPI´s for our stores network with our RPM Manager, being a strong support to our Store Managers, as well as participating in the Maintenance & project retail management plans for our retail network.
RPM (Retail Performance Management)
> Daily / Monthly analysis of KPI for the Mediterranean Region (total of 17 stores): Turnover, cross-selling, match to traffic, client satisfaction and other relevant KPI; Report & analysis of this information to store management team.
> Determine the monthly store targets for the sales team based on monthly sales turnover target: communicate to store management teams, debrief with Managers.
> Analysis & follow up of client satisfaction of the region: Mystery shopping and client satisfaction results with internal Louis Vuitton tool.
> Commission pay out follow up: Work closely with Human Resources & Finance Team in order to analyse the commission pay out per Client Advisor,
> External support for the stores: Identify store needs of external support hirings (waitress, stock support, runners) and coordinate the hiring with external support agencies.
> Monthly planning & shifts: Review the store planning/shifts received from Store Managers: Simulate match to traffic and guide Store Managers; proposal of improvements if needed and share with Store Management & RPM.
> Follow up and analysis of expenses and budget for Mediterranean Region,
> Purchases orders based on store needs,
> Invoicing follow up.
> Support to the Logistics & Supply Chain Manager in the inventories done in Madrid City,
> Participate in store projects retro planning.
> Weekly preparation of "Newsletter" for the Mediterranean Zone: Coordinate with all departments to receive the hot topics of the week and prepare the Newsletter with these to deliver to our HO and Store Teams,
EXPECTED ATTITUDES & SKILLS
> Be a self-starter and autonomous in terms of agenda and priorities, organizational skills,
> Ability to manage separate work streams simultaneously and to work independently,
> Flexibility to deal efficiently with unexpected situations,
> Ability to analyze figures, strong hard skills,
> Passion for the brand,
> Fluent in Spanish & English, French is a plus,
> Advance Excel is needed,
> SAP medium level.
REQUIRED PROFILE & EXPERIENCE
> A previous background in Business Administration is required, and possibility of formalizing a "contrato de practicas" for 2 years, based on Spanish labour law,
> A previous experience of at least 1 year in a similar role is required, in the retail field it will be considered as a plus.