SALES ADMINISTRATOR

  • Company: Bulgari Russia LLC
  • Location: Russia
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 5 years
  • Reference No.: BULG03730
  • Date of publication: 2019.06.06

Posizione

SALES ADMINISTRATOR

MISSION

Responsible to take care of back office, inventory and support activities, ensuring maximum cooperation to the sales team in the achievement of the store targets.

 

Area of responsibilities: all Moscow and SPB DOS

 

MAIN ACCOUNTABILITIES

AFSS Activities:

  • Perform after sale service activities such as taking items to repair in charge from the sale staff, contacting repair centers, organizing item shipment to repair centers, following up on item repair status etc. providing prompt information to sales staff. Follow up problematic AFSS cases directly with end customers;
  • Contact IT/system suppliers in case of malfunctioning or damage to any hardware/software device;
  • Contact suppliers for any store maintenance issue providing prompt and dedicated update to the store manager;

Stock Activities:

  • Perform tagging activities related to all items, from product receiving to reprising: check consistency of prices between tags and system by monitoring the price changes
  • Manage and supervise store caveau and all related cycle, quarterly and annual, inventory activities. Run small inventories on certain SKUs upon request;
  • Advice on all back office activities: data entry into the proper software system, product receiving at store, check between physical items received and invoice, incorrect product receiving management together with the Commercial Company administration;
  • Stock analysis: stock rotation between the DOS in liaison with Central Merchandising team, advise of replenishment / increase of depth;

Sales Activities:

  • Support sales staff assisting them during the whole sale process from customer welcome to payment/packaging;
  • Support Omnichannel sales in liaison with Omnichannel manager: order of goods, quality control, packaging & reservation of products, perform sales to online customers.

 

TECHNICAL SKILLS

  • Knowledge of Luxury business is a plus
  • Selling skills
  • Store procedures and process
  • CRM techniques and tools
  • Store operation applications (1C, CRM, SAP etc..)
  • At least 2-3 year of similar role at AFSS

CONDITIONS

  • Working schedule 2/5 with fixed days off on Saturday and Sunday
  • Base salary + incentives
  • Medical and Life insurance

 

EXTERNAL WORKING RELATIONS

  • External suppliers/distributors (i.e. Ferrari)

 

INTERNAL WORKING RELATIONS

  • Sales Staff
  • Store manager
  • Support Functions (IT, F&A etc.)

Profilo

SOFT SKILLS

  • Customer Orientation
  • Flexibility
  • Integrity & Trust
  • Role competencies
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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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