Sales Advisor WRTW Harrods Mandarin Speaker

  • Company: Loewe UK
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LOEW00496
  • Date of publication: 2020.01.28


Brand Ambassador
>  Excite and instill passion and pride for the brand
>  Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
>  Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
General Store VM/ Client Management
>  Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
>  Enhance customer service standards in store to ensure world class service is delivered at all times
Sales/ Business Monitoring
>  Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
>  Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable styling advice
>  Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
>  Process the sale in a confident and professional manner whilst maintaining the relationship with the client
>  Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
>  Actively drive your product knowledge by keeping up to date with fashion trends, participating in store training, updating yourself on all product lines and searching out relevant information on products
>  Support control and management of stock in line with management directions
>  Keep up to date of market trends in the retail industry (specifically UK RTW and LG market)
>  Ensure all Company policies and procedures are adhered to
>  Mystery Shop Results
>  Weekly and individual sales targets
>  Conversion Rate
>  Units per Transaction
>  Average Transaction Value
>  Attendance


>  A minimum of 2 years' experience in sales in a luxury, high fashion environment
>  Experience in selling RTW / LG
>  Passion for fashion and sales
>  A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
>  Excellent personal presentation - a Loewe Brand Ambassador
>  Understanding of Retail KPIs
>  A fluent level in English is essential and additional languages are an advantage

Additional information

>  Good team player and ability to work on own with high levels of motivation
>  A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
>  Excellent personal presentation
>  A passion for customer service and sales floor focused
>  Excellent at working and delivering against deadlines and the ability to work under pressure
>  Proactive and positive in approach
>  Able to communicate effectively with all internal and external customers
>  Excellent communication skills both written and oral


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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