In order to better identify Talent, we are experimenting with a brand new recruitment process
Please copy the below link in your web browser address bar to be part of it!
Tasks & Responsibilities:
> Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).
> Maintain a strong drive for results and a positive, team first attitude at all times.
> Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication.
> Develop local and international client book with the ability to recruit and develop top clients.
> Demonstrate strong product expertise, engage clients through the details and stories of our products.
> Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business.
> Support floor moves, merchandising, visual merchandising, and housekeeping as needed
> Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines.
> Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house.
> Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
> Assist in packing or wrapping customers' merchandise, when necessary.
> 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
> Strong drive for business results with a passion for creativity, fashion and the brand.
> Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
> Provide outstanding customer service including in person, over the phone and through electronic communication.
> Read, count, and write to accurately complete all business and client related documentation.
> Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends.
> Ability to work varied hours/days, including nights, weekends, and holidays as needed
> Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
> Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
> Willingness to adhere to all company policies, procedures, regulations, and standards