Sales Associate, London

  • Company: Loro Piana Great Britain
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 2 years
  • Reference No.: LORP00461
  • Date of publication: 2018.11.27


Loro Piana, a leading luxury manufacturer, has an outstanding Sales Professional opportunity  to represent our Loro Piana Collection at our Sloane Street boutique. Candidates must have 3+ yrs. experience in luxury retail sales. Responsibilities will include developing & maximizing the client base and ensuring customer service levels meet & exceed our customers' expectations.  

We are looking for confident and enthusiastic candidates. They must have a natural selling ability, enthusiasm, strong communication skills, a great sense of aesthetics, motivation to build relationships, possess a willingness to learn about the brand and have an appreciation for luxury goods and our exclusive clientele.



  • Exceed Sales plan
  • Maximize full price sell thru

  • Uphold visual merchandising standards

  • Increase client base

  • Promote brand awareness to increase number of internal sellers


  • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer
  • satisfaction
  • Is aligned to the style and to the Brand qualitative standards during the whole sales process and aftersales
  • Cooperates with his/her colleagues in order to create a positive environment in the store and pays
  • attention to his/her performance level
  • Receives and displays the products according to the established procedures
  • Constantly maintains a tidy working place according to the Company guidelines
  • Sales
  • Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")
  • Provides and maintains a high level of customer service
  • Manages commercial relations with clients in order to assure the highest level of satisfaction and
  • enhancing each phase of the commercial relation
  • Takes part in the store and department meeting

Client Management and CRM

  • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the
  • clients satisfaction and loyalty with the aim of promoting the Brand image
  • Manages claims with the supervisor support
  • Turns every touch point with customers into a positive situations, always promoting Brand image
  • Communicates to the Management the collected information regarding clients
  • Executes the follow up of clients' requests

Additional information


  • Participates to all the product presentations (of all the product categories) done in the store
  • Deeply knows all products of his/her category and is promptly updated on all the product categories
  • present in the store
  • Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store


  • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need
  • of maintenance


  • Is always updated on the store stock in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category
  • Thefts and losses
  • Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues
  • in case of moving
  • Swiftly points out to his supervisor if something is missing

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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