Sales Associate

  • Company: Loro Piana Great Britain
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LORP00462
  • Date of publication: 2018.11.27


The Sales Associate represents the Company with clients. Is a professional in the sales of luxury goods,
puts his/her talent at the Company service and for the satisfaction and loyalty of every customer.
Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store



  • A polyvalent person, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
  • Aligned to the style and to the Brand qualitative standards during the whole sales process and aftersales
  • Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
  • Receives and displays the products according to the established procedures
  • Constantly maintains a tidy working place according to the Company guidelines Sales
  • Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")
  • Provides and maintains a high level of customer service
  • Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation

Client Management and CRM

  • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
  • Turns every touch point with customers into a positive situations, always promoting Brand image
  • Communicates to the Management the collected information regarding clients
  • Executes the follow up of clients' requests


  • Participates to all the product presentations (of all the product categories) done in the store
  • Deeply knows all products of his/her category and is promptly updated on all the product categories
  • present in the store
  • Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store


  • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need
  • of maintenance


  • Is always updated on the store stock in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

  • Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues
  • in case of moving

Additional information

    • Relevant work experience as Sales Associate in a luxury boutique at least 1 year
    • Aligned with the Brand identity and detail oriented
    • Passion and high motivation for Loro Piana products and Brand
    • Excellent interpersonal, team-working and problem solving skills
    • Good stress management, flexibility and adaptability
    • Fluent English, both spoken and written; other languages are a plus

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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