Sales Back Office Coordinator

  • Company: Bulgari S.A.
  • Country / Region : Switzerland
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 5 years
  • Reference No.: BULG04478
  • Date of publication: 2021.01.05

Position

Founded in 1884, Bulgari's name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts. Excellence, enthusiasm and passion are the chemistry of everything we do.

 

In order to strengthen the team in our very prestigious boutique at Rue du Rhone in Geneva, we are recruiting our new

 Sales Back Office Coordinator

As ambassador of the Brand, you are responsible for the back office, after-sales service and inventory. You support all the store's activities, ensuring maximum cooperation to the sales team into achieving the store's targets.

You also liaise efficiently with our Financial & Accounting department, regarding all the store's administration activities and ensure proper compliance to Corporate Procedures.

Accountabilities

In this role, you manage and supervise the store vault and all related count cycles. You are responsible for daily, weekly, monthly, quarterly and annual inventory activities, doing the follow-up on discrepancies and differences.

You are the person in charge of products reception and expedition; you check if there is a match between physical items received and invoices and update the data entry on the proper software system (CRM, SAP...), constantly interacting with the Commercial & Finance administration.

You are responsible of tagging activities, repricing and after-sales service activities, such as coordinating the item's shipment to repair centers. You also follow-up on the item status in order to provide prompt information to sales staff and clients.

In parallel, you are in charge of the store maintenance, contacting the suppliers or IT department in case of malfunctioning or damage to any hardware/software device. You ensure daily cash opening and closing and related reporting and you check for sales receipts and payments. You are in charge of after-sales service, in particular the classic operations of changing batteries, bracelets or leak testing.

If needed, you support the sales staff during the sale process from customer welcome to payment/ packaging.

Profile

You have at least 3 years of working experience in a similar position in a high-end luxury boutique and a great expertise in retail store operations. You are passionate about jewelry, watches and accessories and you are able to sell them, when necessary. You are comfortable with store operation applications such as SAP and CRM systems. You are familiar with MS Office especially Excel. You are quickly at ease with any application.

 As an ideal candidate, you are flexible and rigorous and you work in an organized and structure manner. Your excellent communication and your service-oriented skills allow you to build solid relationships with colleagues and customers, creating a positive and harmonious work environment. You are also a problem solver and you are able to take some initiatives.

Finally, you are fluent in French and English; any other language is a plus.


Profile

You have at least 3 years of working experience in a similar position in a high-end luxury boutique and a great expertise in retail store operations. You are passionate about jewelry, watches and accessories and you are able to sell them, when necessary. You are comfortable with store operation applications as SAP, Beanstore and CRM systems and you have a good knowledge of MS Office.

As an ideal candidate, you are flexible and rigorous and you work in an organized and structure manner. Your excellent communication and your service-oriented skills allow you to build solid relationships with colleagues and customers, creating a positive and harmonious work environment. You are also a problem solver and you are able to take some initiatives.

Finally, you are fluent in French and English; any other language is a plus.

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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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