Position
As a sales consultant for Harrods within the WTRW department, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Profile
KEY RESPONSIBILITIES:
Brand Ambassador
- Excite and install passion and pride for the brand
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
- Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM/ Client Management
- Reflect the visual merchandising guidelines promoting the brand image
- Enhance customer service standards in store to ensure the best client journey
Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with them
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner
- Gather the client's CRM details to enlarge your client book
- Drive your product knowledge by keeping up to date with fashion trends
- Update yourself on all product lines through research
- Ensure all Company policies and procedures are attended
- Support control and management of stock
Additional information
PROFILE & EXPERIENCE:
- A minimum of 2 years' experience in sales in a luxury, high fashion environment
- Experience in selling RTW / LG
- Passion for fashion and sales
- A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
- Excellent personal presentation - a Loewe Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage
