Sales Consultant - Mandarin Speaker

  • Company: Kenzo UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: KENZ00141
  • Date of publication: 2018.01.23


We are looking for a full-time passionate, sales-driven Sales Consultants who are experienced in providing world-class service to join our Store in Bicester Village.

Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards are exemplary and stock is handled correctly.

Brand Ambassador

Excite and instill passion and pride for the brand
Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
General Store VM/ Client Management

Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
Enhance customer service standards in store to ensure world class service is delivered at all times
Sales/ Business Monitoring

Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable styling advice
Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
Process the sale in a confident and professional manner whilst maintaining the relationship with the client
Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
Support control and management of stock in line with management directions
Keep up to date of market trends in the retail industry (specifically UK RTW and LG market)
Ensure all Company policies and procedures are adhered to.


Experience: minimum of 2 years' experience in sales and driving service in Luxury Retail
Experience in selling Ready to Wear and/or Leather Goods
Understands and delivers against retail KPIs
Person Specification

Good team player and ability to work on own with high levels of motivation
A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
Excellent personal presentation
A passion for customer service and sales floor focused
Excellent at working and delivering against deadlines and the ability to work under pressure
Proactive and positive in approach
Able to communicate effectively with all internal and external customers
Excellent communication skills both written and oral


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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