To welcome clients to the Celine Concession experience by ensuring first class client service and personal follow up. Acting as a Brand Ambassador building loyalty and client confidence and maximising profitable sales. Ensuring that the housekeeping standards are exemplary and stock is handled correctly.
GENERAL DUTIES AND RESPONSIBILITIES
Welcome all our clients to the Concession ensuring the client feels comfortable in the environment.
Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
Introduce additional complementary products targeted to your client and share product knowledge.
Process the sale in a confident and professional manner whilst maintaining the relationship with the client
Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Celine image
Exceed all behavioural requirements by adhering to the dress code and appearance guidelines as indicated by the Concession Manager
Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
Support control and management of stock in line with the Stock Room Manager's directions
KEY PERFORMANCE INDICATORS (KPI)
Mystery Shop Results
Weekly and individual sales targets
Units per Transaction
Average Transaction Value
A minimum of 2 years' experience in sales in a luxury, high fashion environment
Experience in selling RTW and/or Leather Goods
Passion for fashion and sales
A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
Excellent personal presentation - a Celine Brand Ambassador
Understanding of Retail KPIs
A fluent level in English is essential and additional languages are an advantage