As a Celine Sales Consultant, you'll be the connector between our customers and our products. You'll showcase your creativity and entrepreneurial spirit as you manage the sales. You'll be responsible for creating a great Celine experience, and you'll help build a community of loyal Celine customers. In addition, you'll inspire your retail partners staff through your passion and excitement about Celine.
- To welcome all our clients to the [Concession/Boutique] ensuring the client feels comfortable in the environment.
- To greet, serve and advise our clients giving the highest standard of customer service at all time.
- Develop long-lasting relationship with our customers through a personalized sales approach.
- Actively drive your product knowledge by keeping up to date with fashion trends.
- Gather and collate the client's CRM details to maintain the relationship and build the client book, ensuring a personal follow-up with the client
- Ensure a knowledge of sales targets and [Concession/Boutique] performance on a daily and weekly basis
- Maintain the highest store standards of housekeeping and adhere to the visual merchandise guidelines promoting the Celine image
- Support control and management of stock in line with the Stock Room Manager's directions
- To carry out any additional duties as directed by the management team
Key Performance Indicators (KPIs)
- Mystery Shop Results
- Weekly and individual sales targets
- Conversion Rate
- Units per Transaction
- Average Transaction Value
Education and Experience
- Significant sales and retail experience, high fashion environment preferably
- Engaging and confident presentation style
- Passion for fashion and sales
- A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage
- Strong Business sense and results orientated
- Extraordinary customer service commitment
- Can do, proactive and positive attitude
- High level of ethics, values, integrity, and trust.