Sales Supervisor

  • Company: Loewe USA
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LOEW00548
  • Date of publication: 2020.11.20

Position

Key Function

Assist in the day-to-day management and mentoring of our team of Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients. The Sales Supervisor will partner with the Store Manager to ensure key deliverables, both quantitative and qualitative, are being met by the Client Advisors.

Responsibilities

Job responsibilities include but are not limited to the following:

  • Adhere to all company policies and procedures
  • Assist Store Manager with day-to-day management of sales team
  • Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
  • Lead by example on sales floor and mentor staff on best practices
  • Keyholder, opening and closing responsibilities
  • Ensure sales team are maximizing their down time as well as completing tasks to LOEWE standards
  • Making sure the store's VM is up to standards in partnership with Store Director and Store Operations Manager
  • Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing guidance on how to increase sales penetration
  • Comfortable and confident in conflict resolution, both internal and external
  • Able to assist sales team's clients if it is necessary
  • Confident in leading executives, VIPs, VIC's through the store, speaking about artwork, collections and company business as a whole
  • Partner with BOH team to ensure all consignments are properly checked, packed, sent, and returned in a timely and organized manner.   Additionally, ensure sales team are supporting the BOH team with general organization and stock control
  • Understand and execute all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
  • Meets individual and store sales goals bringing strong personal business to LOEWE Greene Street, leading the sales team by example by achieving monthly sales targets
  • Support the Store Management deploying training to all Client Advisors

Profile

  • 5+ years' experience in retail environment
  • 2+ years' experience in a supervisor/department manager role
  • Proven experience driving positive customer interactions
  • Strong verbal and written communication skills
  • Excellent organizational skills
  • Flexibility to work a retail schedule including evenings, weekends and holidays
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Fashion & Leather Goods

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