Sales Supervisor, RTW, Saks Queen Street

  • Company: Christian Dior Inc.
  • Location: Canada
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CDC01670
  • Date of publication: 2018.04.01

Position

JOB PURPOSE:

Working with the Boutique Manager and/or Assistant Manager, the Sales Supervisor, RTW is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for the ready-to-wear product category. The Sales Supervisor, RTW ensures the highest level of customer service in line with Christian Dior expectations:

 

*Meet sales targets and minimize stock losses

*Demonstrate excellent product and range knowledge

*Participate to staffing, scheduling, merchandising and inventory

*Supervise, coach and motive the team members


Profile

Tasks and Responsibilities

Commercial Performance and Team Management:

  • Maximize sales and measure sales performance and conversion rates on a daily basis.
  • Provide and inspire outstanding service to our customers.
  • Assist in assigning and monitoring sales goals of Sales Associates
  • Responsible for clientele development
  • Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
  • Train, coach, develop, and manage sales associates in selling skills
  • Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
  • Facilitate proper communication between management and associates.

Clientele Service and Management:

  • Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
  • Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management:

  • Gather merchandise for transfers, damages, and returns-to-vendor (RTV's).
  • Oversee and participate in department inventories.
  • Monitor proper pricing of merchandise
  • Minimize stock losses

Process Management:

  • Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
  • Help solve problems that affect the department's service, efficiency, and productivity.
  • Lock and secure the store, and oversee compliance with all security procedures.
    • Any other tasks as assigned from time to time. 

Skills and Competencies:

 

Ability to:

  • develop and train associates, build relationships, utilize skills of associates most appropriately
  • provide outstanding customer service
  • effectively manage sales staff toward achievement of sales and clienteling objectives
  • manage boutique operations effectively including attendance, merchandising, and housekeeping standards
  • merchandize effectively
  • maintain a fair, consistent set of standards as they apply to work force
  • adjust priorities and manage time wisely in a fast-paced environment
  • communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
  • operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.

Requirements:

  • 4+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
  • Sense of initiative and commercial creativity with fashion sensitivity
  • Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
  • Demonstration of own initiative
  • Ability to maintain presence on selling floor for long periods as needed.
  • Strong interpersonal, communication, organization and follow-through skills
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Fashion & Leather Goods

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