The Seasonal Client Advisor will be responsible for providing an elevated customer experience to all clients, acting as a brand representative and striving to meet and exceed all personal and store goals.
Essential duties and job responsibilities include:
Customer Service, Client Relations and Sales:
> Strive to meet and exceed personal, category and store goals and individual KPIs.
> Actively build client book; follow-through with clients requests, concerns and inquiries; maintain client correspondence to build and
enhance relationships and drive sales.
> Service customers according to the Louis Vuitton Signature selling ceremony and quality service expectations.
> Continuously build knowledge of company history, heritage, product, and the competitive market.
> Maintain a professional appearance and behaviors and follow Louis Vuitton dress code standards and etiquette.
> Handle special requests such as in-store repairs, special orders, hot-stamping, returns, etc.
> Support all company initiatives as they relate to product launches, client service and selling.
> Partner with the team towards achieving store goals.
> Maintain open/ongoing communication and positive, professional relationships with store management, peers and other levels of
> Act as a positive role model, representing the brand appropriately at all times.
> Where requested, participate in the training of new service associates.
> Adhere to company policies and procedures at all times.
> Maintain all practices, policies and systems as specified by Keepall philosophy.
> Participate in cycle and inventory counts.
> Effective utilization of POS system, DREAM and other systems, as necessary.
> Perform store maintenance functions as needed or assigned.
> Perform opening/closing duties store as needed.
> Participate in company asset protection.
> Participate in maintenance of visual standards.
Minimum 2-4 years specialty retail experience
Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
Dependable, punctual, flexible
Excellent problem solving skills
Computer literacy a must
Be fashion-forward, and have a passion for the fashion/luxury-goods industry
Be a team player; pro-active attitude
Ability to adapt to changing needs of the Company as necessary