Senior Account Manager

  • Company: Nicholas Kirkwood
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 5 years
  • Reference No.: NKWD00076
  • Date of publication: 2019.07.15




  • To drive the wholesale business and increase profitability of each account in line with commercial strategy
  • Manage and maintain strong relations and partnership with key accounts
  • Ensure clients meet seasonal forecast
  • Target potential accounts and increase growth opportunities




  • Active and autonomous management of wholesale accounts to achieve agreed sales targets, and to leverage all opportunities to increase sales forecast when the time is right
  • To open new wholesale accounts in line with the company objectives and to maximise the full potential of existing accounts
  • Partner with wholesale team to prepare for showroom calendar of events in London, NYC, Paris, Milan as well as trade shows as and when required
  • Monitor and utilise sell-through information, work on fast replenishment & swap offer (limited, on the base of 115 reorder vs 100 return and only on seasonal product in exchange of seasonal or carry over in exchange of carry over)
  • Proactively contact customers to propose available stock, firstly based upon available products at DC, secondly based upon future production if customer demands focus on non-available products
  • Assist Commercial Director on seasonal wholesale forecast, encourage and follow up further business opportunities including reorder, pop up events etc.
  • Carry out staff training in all stores to ensure the brand is well represented and understood
  • Ensure an excellent level of customer service, proactively partnering with Department stores and key accounts in driving sales with programs such as staff incentives, in-store events, and marketing exposure
  • Collaborate with the press team to support wholesale doors to get magazine credits and celebrity endorsement
  • Effective management of wholesale promotional strategy to ensure alignment to brand and drive full-price sales
  • Research & obtain new business
  • To produce end of season market report and share with senior management for future development
  • Make suggestions for improvements to wholesale processes and implement them as agreed with senior management
  • Coach and nurture the junior wholesale team to develop their account management skills, budget management and to encourage for personal and company success
  • Act as an Ambassador of the brand in the wholesale sector and any client facing encounter




Education and Experience


  • Experience in luxury wholesale with a preference for footwear experience
  • A fluent level in English is essential
  • Strong knowledge and existing network within the US market
  • Education: to Degree level or above
  • Software: Excellent working knowledge of Microsoft Office, in particular an in-depth knowledge of excel is required


Person Specification


  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Ability to prioritise and multi task
  • A proactive approach in tackling issues and ability to identify and implement solutions
  • Strong sense of ownership and accountability
  • Able to communicate effectively and build strong relationships with all internal and external customers and at all levels of the organisation
  • Attention to detail is required
  • Willing to progress to higher level of management

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group