Senior Client Advisor - across London locations

  • Company: Thomas Pink
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: TPIN00104
  • Date of publication: 2018.10.17

Position

MISSION:

To be a Senior Client Advisor at one of our London locations and to serve as an ambassador for the brand. You will work to achieve sales targets and develop client relations whilst delivering an extraordinary and personalised shopping experience to all clients.

RESPONSIBILITIES:

Brand Ambassador

  • Act as an ambassador for the Brand at all times. Maintain the level of excellence in customer service, providing prompt, courteous and effective service to all customers.
  • Demonstrate knowledge of the functional and technical elements of the products along with exceptional selling skills and curated recommendations. Excite and instil passion and pride for the brand.
  • Actively drive your product knowledge. Be curious by keeping up to date with industry trends, updating yourself on all product lines and searching out the relevant information on products.
  • Meet the Company's high standards for grooming and behaviour always, leading the team by example.

Service and Sales

  • Maintain the highest degree of customer service every day and aim to exceed customer expectations of Thomas Pink services and products, thereby ensuring high customer satisfaction continuously.
  • To educate the Brand to all visitors to the store, explain the history of Thomas Pink to new clients and assist in selecting the right products for them, offering suitable styling advice and a personalised shopping experience.
  • Endeavour to build and nurture a relationship with all clients, continuously anticipating and exceeding future desires. Keep your client list aware of upcoming events and any new products.
  • Assist the boutique through exceptional customer service and sales while adhering to operating procedures and practices.
  • Work to achieve sales targets and drive store business and grow the client base.
  • Be a Thomas Pink ambassador in the local community, by proactively building and maintaining a social network and cultivating new clientele.
  • Support the Assistant Manager in motivating the sales team to ensure team meet sales targets and productivity goals. 
  • Support the Assistant Manager in ensuring adequate client and prospect databases are maintained and well used.

Teamwork

  • Act as a role model for Client Advisors and provide coaching on selling and clienteling.
  • Be a point of reference for others on the shop floor and assist in the creation of rotas and shop floor organisation.
  • Perform as a team-player and contribute to the overall objectives of the store and Company.
  • Assist the Store Manager with stock control and delivery procedures.
  • Show flexibility in adapting to any changes required and the needs and priority of the business.

 


Profile

  • Client-centric mindset
  • Excellent customer service skills
  • Strong selling ability
  • Energetic and dynamic
  • Excellent communication
  • Results orientated
  • Passion and affinity for the Brand
  • Knowledge and an interest of the menswear and luxury industry 
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Fashion & Leather Goods

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