Senior Client Advisor - Heathrow T2

  • Company: Pink Shirtmaker
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: PSHI00163
  • Date of publication: 2019.09.26

Position

MISSION:

To be a Senior Client Advisor for our new Terminal 2 Heathrow store, you will work to achieve sales targets and develop client relations whilst delivering an extraordinary and personalised shopping experience to all clients. You will support the Sales Manager in motivating and coaching the team on the shop floor.

RESPONSIBILITIES:

Brand Ambassador

  • Act as an ambassador for the Brand at all times. Maintain the level of excellence in customer service, providing prompt, courteous and effective service to all customers.
  • Demonstrate knowledge of the functional and technical elements of the products along with exceptional selling skills and curated recommendations. Excite and instil passion and pride for the brand.
  • Actively drive your product knowledge. Be curious by keeping up to date with industry trends, updating yourself on all product lines and searching out the relevant information on products.
  • Meet the Company's high standards for grooming and behaviour always, leading the team by example.

Service and Sales

  • Maintain the highest degree of customer service every day and aim to exceed customer expectations of Pink services and products, thereby ensuring high customer satisfaction continuously.
  • To educate the Brand to all visitors to the store, explain the history of Pink to new clients and assist in selecting the right products for them, offering suitable styling advice and a personalised shopping experience.
  • Endeavour to build and nurture a relationship with all clients, continuously anticipating and exceeding future desires. Keep your client list aware of upcoming events and any new products.
  • Assist the boutique through exceptional customer service and sales while adhering to operating procedures and practices.
  • Work to achieve sales targets and drive store business and grow the client base.
  • Be a Pink ambassador in the local community, by proactively building and maintaining a social network and cultivating new clientele.
  • Support the Sales Managers in motivating the sales team to ensure team meet sales targets and productivity goals. 
  • Support the Sales Managers in ensuring adequate client and prospect databases are maintained and well used.

Teamwork

  • Act as a role model for Client Advisors and provide coaching on selling and clienteling.
  • Be a point of reference for others on the shop floor and assist in the creation of rotas and shop floor organisation.
  • Perform as a team-player and contribute to the overall objectives of the store and Company.
  • Assist the Store Manager with stock control and delivery procedures.
  • Show flexibility in adapting to any changes required and the needs and priority of the business.

Profile

COMPETENCIES AND SKILLS:

  • Client-centric mindset
  • Strong selling ability
  • Excellent communication 
  • Passion and affinity for the Brand
  • Strong customer service skills
  • Energetic and dynamic
  • Results orientated
  • Knowledge and an interest of the menswear and luxury industry desirable

Additional information

A Fresh Chapter - Pink Shirtmaker.

From the beginning, Pink has taken pride in the way we wear shirts.

Today, the new Pink is once again proud of its shirts in whole new ways, drawing inspiration from the spirit of our founding principles. The new Pink champions the traditions of English shirtmaking in the 21st century. We believe in taking the extra effort to create shirts that are built to last.

We are taking a clean-slate approach to rebuilding our brand, reaffirming our identity while remaining faithful to its founding spirit. Guided by CEO Christopher Zanardi-Landi — the driving force behind the renaissance of the brand — alongside the new creative director John Ray, we are assembling the design studio from scratch, paring the company back to its founding principles so we can focus on doing what we do best: creating shirts that are built to the best and most enduring standards, harnessing the excellence, commitment and talent of our dedicated team. Pink Shirtmaker is an LVMH Maison.

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