Senior Client Advisor - Kuwait The Avenues

  • Company: Fendi Kuwait
  • Country / Region : Kuwait
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01550
  • Date of publication: 2020.09.13

Position

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

  • Lead individual sales and achieve performance targets and KPIs
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Grant an outstanding service to the clients in compliance with the company guidelines
  • Strengthen customer relations, and nurture loyal FENDI customer base also by implementing appropriate CRM actions and tools
  • Manage customer service quality to meet customer expectations by offering professionalism and human touch
  • Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
  • Support the store operations activities


Profile

  • 3-5 years' experience in Fashion/Luxury Sale
  • Strong selling and communication skills
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach
  • Strong knowledge and/or interest for Fashion/Luxury Industry
  • Fluent Arabic and English
Apply

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group