SENIOR CLIENT ADVISOR THAILAND

  • Company: Fendi Thailand
  • Location: Thailand
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Beginner
  • Reference No.: FEND00821
  • Date of publication: 2018.09.13

Position

Job Title : Senior Client Advisor Department : Retail Company : FENDI Location : THAILAND Reporting to : Store Manager

Profile

Main Responsibilities Customer Service and Sales -Engage in upselling, cross selling and multiple selling for all product categories -Independently handle customer objections in accordance with company guidelines -Develop and strengthen customer relations, and groom a repeat customer base -Perform follow up calls to VIP clients to introduce new product lines Store Operations -Be able to correctly operate the Retail Pro system and return procedures -Support the Sales Supervisor in ensuring that all procedures relating to sales transactions, payment and security regulations are correctly implemented an adhered to by sales staff -Assume decision-making responsibilities as Shift-On-Duty in the absence of Supervisor Staff Coaching -Act as mentor to Client Advisors by setting a good example in performing the highest standard of customer service, product knowledge and selling skills to all customers -Demonstrate a thorough understanding of company guidelines and apply day-to-day coaching to Client Advisors whenever necessary Stock Management -Assist the Sales Supervisor in ensuring that merchandise is properly received, displayed, stored and maintained by the sales staff -Assume opening/closing duties, including inventory entry and reconciliation as required, in the absence of a Sales Supervisor -Completely understand and undertake the inter-store transfer of merchandise according to company guidelines Store Maintenance -Assist the Sales Supervisor in ensuring that proper visual merchandising is maintained according to guidelines, both in the window and in-store displays -Maintain a safe and clean store environment and implement daily housekeeping duties as required
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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