Senior Learning & Development Manager

  • Company: DFS Cotai Limitada (Macau)
  • Location: Macau
  • Business group: Selective retailing
  • Contract type: Permanent Job
  • Function: Human Resources
  • Experience required: Minimum 5 years
  • Reference No.: DFS00206
  • Date of publication: 2018.06.26


  • Establish strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities, as related to learning and development.
  • Actively assist in the communication, alignment and implementation of learning and development related initiatives across the Division, in support of DFS business goals and strategic objectives.
  • Assess Division development needs and conduct training in areas ranging from supervisory/management skills to selling and service, as required to fill identified needs.
  • Review and revise course materials to remain current with operating processes, procedures and systems. 
  • Serve as consultant to Division on development and execution of training ensuring highest quality of instructional design and delivery.
  • Ensure delivery of an effective induction on-boarding program to support retention of new talent and encourage a smooth transition into the business. 
  • Provide POS, Customer Service, and Product Knowledge training.
  • Coordinate orientation schedule for all new managers. 
  • Serve as Master Trainer for Global and Group programs, training others to conduct programs as required and delivering training for Supervisory and Management programs.
  • Manage co-ordination and effective delivery of Company and Group training programs in support of strategic objectives. This includes incorporating language and behaviors of Apprentice to Master program as business operational excellence.
  • Identify individual coaching and developmental needs of Interns, Management Trainees, and Division Team in conjunction with Individual Development Plan (IDP) and Talent Map. Implement strategy and tools to address those needs.
  • Provide support and education on performance management for line management 
  • Educate and support managers to implement effective development plans for their team members. 
  • Work closely with line management and Talent Management team to identify and manage language and product knowledge training needs.
  • Sales floor coaching and modeling.
  • Evaluate current training vendors for continued suitability, initiate and maintain relationships with all required vendors to meet region/company training needs.
  • Track and monitor training hours for Division staff for year-end reporting.
  • Conduct ad-hoc training and refresher training as requested. 
  • Assist with other Talent Management activities, including HR Generalist duties.
  • Special projects as assigned.
  • Travel to other Australia stores, other Division and Group locations as needed.
  • Support other Talent Management functions as required.
  • Management and Leadership Coaching of identified individuals


  • Bachelor's Degree required preferably in Human Resources or Learning & Development; or at least five years of related work experience in lieu of degree.
  • Minimum five years' experience in Human Resources, Development, Recruitment, Retail Training or similar experience required.
  • Experience in luxury travel business and creating development and training programs a plus.
  • Excellent presentation and communication skills. Fluency in English verbal and written skills and bilingual language skills in Japanese, Korean or Mandarin desirable.

Selective retailing

Because each customer is unique, the Group's Selective Retailing labels offer every single one the shopping experience.

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