Senior Sales Ambassador

  • Company: Chaumet Hong Kong
  • Location: Hong Kong
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CHAU00543
  • Date of publication: 2019.07.25

Position

As a Senior Sales Ambassador you are a recognized referent for your polyvalence, your performance and your autonomy in carrying out your missions. You will play an  exemplary role in the team and act as a real ambassador of the Maison through all the missions entrusted to you.

Main responsibilities:

1/ Being Ambassador of the Maison to all our customers:

  • Sharing a moment with your customer: deciphering for knowing and understanding, asking questions, watching and listening
  • Offering a suitable selection and helping the customer to make his or her decision
  • Taking customers on an emotional journey and help them discover the world of Chaumet, a Maison that has strong values and 238 years of history
  • Personifying Chaumet's values by means of established customs and a dress code.



2/ Contributing to the boutique's commercial development by finding new customers and retaining existing ones:

  • Participating actively in developing the customer database and the Maison's CRM tools
  • Creating new opportunities after concluding sales and developing your own customer portfolio
  • Soliciting our customers and prospects to go even further into their "immersion into Chaumet" by inviting them, when appropriate, to events organized by the Maison.
  • Cultivating your network, going even further by creating ties with intermediaries liable to enable us to discover new customer

3/ Integrating a collective history and taking part in the life of the boutique:

  • Contributing to attaining the boutique's collective targets by working in tandem with other sales staff. 
  • Actively participating in team meetings (suggestions, proposals) as well as in challenges, events and occasional activities.
  • Contributing to customer feedback and different reports requested by the Maison / APAC headquarters
  • Ensuring that security guidelines, cash-desk procedures and stock management rules are applied.
  • Giving support to more junior sales staff in their phone and written contacts with VIC.
  • Accompanying integration of newcomers to the team. 

 

4/ Depending on your development and attaining your objectives, you may also be given responsibilities in occasional missions such as:

  • Visual Merchandising: creating display windows in collaboration with the - Visual Merchandising team
  • Stock management: resupplying and servicing boxes in collaboration with APAC Headquarter
  • Stock and other boutiques in the network.
  • After-sales management, liaising with Headquarter / local After-Sales Services
  • In Store Trainer role: passing on messages from the Regional Training team to the rest of the sales team.
  • Assuming certain responsibilities in the absence of the boutique's management: drawing up daily and weekly reports, opening, closing and managing the cash-desk, monitoring staff roster etc.

Profile

  • Minimum 6 years' experience in a retail position in the world of luxury goods and at least 2 years as Senior Sales.
  • A strong appetite for field work, client and result oriented, an expert negotiator with a good business sense
  • A high level of autonomy in conducting your missions
  • Relational and situational intelligence, the capacity to listen and empathy
  • Artistic and cultural sensitiveness, storytelling qualities, excellent written and oral expression
  • The capacity to represent the Maison
  • An ability to adapt, open-mindedness and an international spirit
  • Fluency in Cantonese and Mandarin, elementary in English
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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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