Senior Sales Consultant - Harrods RTW

  • Company: Givenchy UK
  • Country / Region : United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: GIV01144
  • Date of publication: 2021.03.25

Position

Acting as a Givenchy brand ambassador for our Women Ready-to-Wear (WRTW) Concession in Harrods you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.


Profile

GENERAL DUTIES AND RESPONSIBILITIES

  • Welcome all clients to the Givenchy WRTW Concession ensuring the client feels comfortable in the environment.
  • Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
  • Introduce additional complementary products targeted to your client and share product knowledge.
  • Process the sale in a confident and professional manner whilst maintaining the relationship with the client
  • Gather and collate client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
  • Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
  • Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
  • Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines
  • Support control and management of stock in line with the guidance from Stock Control colleagues

Additional information

PROFILE AND EXPERIENCE

  • A minimum of 5 years' experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred
  • Experience in selling Ready-to-Wear with an understanding of craftsmanship and quality is a must
  • Strong business sense and experience working with retail KPI's is a must
  • A genuine interest for fashion and Givenchy as a brand
  • Hardworking and committed to achieving/exceeding targets
  • Team player and able to work autonomously
  • Excellent personal presentation - a Givenchy Brand Ambassador
  • Strong communication and relationship building skills. Existing clientele network would be a plus
  • Fluent in English is essential and additional languages are an advantage
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Fashion & Leather Goods

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