Senior Training Manager

  • Company: Bulgari Corporation of America
  • Location: United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: BULG02077
  • Date of publication: 2018.02.14


Bulgari Corporation of America is looking for a Senior Training Manager for the west coast region of our North American network. This position can be based out Los Angeles, CA or San Francisco, CA. This position reports to the Vice President of Retail and will engage in all training activities to support the assigned territory in North America.     


Essential Duties:

  • Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history and storytelling
  • Participate in retail coaching/in store observation and provide feedback
  • Create, monitor and track store visit meetings
  • Prepare, execute and follow-up on in-store trainings
  • Responsible for the monitoring of the eLearning platform
  • Adapt global training material for the North American market
  • Conduct and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
  • Assist with calendar management for the Training department
  • Perform any ad-hoc projects as required by management to support the business
  • Collaborate with interdepartmental committees or taskforces, as necessary


Key Competencies:

  • Minimum of 3 years of sales and/or product training in a JWA luxury environment
  • Demonstrated experience with needs analysis and material development
  • Experience with wholesale and travel retail accounts
  • Knowledge of eLearning and various other LMS platforms
  • Ability to navigate various professional environments
  • Ability to travel domestically and internationally

Additional information

Founded in 1884 by Sotirio Bulgari as a single jewelry shop in the capital city of Rome, Bulgari's name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewelry and watches have grown into new expressions of accessories, perfumes and luxury resorts. Becoming a Bulgari team member means being part of an authentic, passionate work environment, while working for a brand of worldwide renown. Though aesthetic beauty is at its very heart, Bulgari's people are its soul, the living part of our brand. Bulgari offers a multitude of positions and activities around the world. Innumerable possibilities and dynamic career opportunities are accessible for both experienced professionals and recent graduates within Bulgari or the LVMH Group. As well, there are always a variety of pathways between these various departments, countries and activities. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.


Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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