Sr. Team Manager

  • Company: Louis Vuitton North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM08361
  • Date of publication: 2019.04.11

Position

Are you committed to seeing others succeed? Look no further! We are seeking a Senior Manager for our Client Services Center in Irving, Tx.

Louis Vuitton is building a top-notch team of passionate, committed, commercially-minded people! As the Senior Manager for our Client Services Center you will supervise approximately five Team Managers who are each responsible for a team of 18-25 Client Service Advisors in charge of handling contacts from Louis Vuitton customers (phone calls, emails, chat & social media).We are looking for a skilled Sr. Manager who can directly lead a team of client advisors as well as manage additional Team Managers in instances of extended Team Manager absence, open positions, or other scenarios requiring additional support.


Profile

To be a successful Sr. Manager for our Client Services Center you should be focused on creating an environment that supports open lines of communication. Acting as a key contributor to foster mutually successful relationships, the Sr. Manager should ensure the motivation of the team and build a strong team spirit. Establishing a Client-centric mindset is essential to ensure the highest level of Client experience and proactively address escalated Client interactions.


Additional information

  • BA/BS Degree required
  • 3-4 years in similar role managing leaders and work teams
  • Retail experience preferred.
  • Fluent in English. Spanish is an asset.
  • Excellent verbal and written communications skills.
  • Able to work autonomously, rigorous, detail-oriented, able to handle high volume and multi-task workload.
  • Able to demonstrate a positive and enthusiastic attitude; team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment.
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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