Store Director

  • Company: Bulgari Corporation of America
  • Location: United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: BULG03766
  • Date of publication: 2019.06.09


Store Director, South Coast Plaza

Acting as the Ambassador of the brand, the Store Director is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets.

The Store Director is a strong leader who is able to collaborate with internal business partners to drive all business initiatives with a sense of urgency. He/she is a strategic thinker who is able to solve problems, provide recommendations and make decisions. He/she is able to gather and challenge information from different sources to make clear and impactful decisions in a timely manner. The Store Director will develop strong business relationships externally and internally to gain support and cooperation to drive the business forward.

Essential Duties:

Business and Sales Performance

Sales Budget Achievement

  • Support Client Advisor team in every capacity to achieve budget
  • Analyze and monitor store KPI's on a daily, weekly and monthly basis to implement action plans to achieve target KPI's

Maximize the business potential of the market

  • Develop a business plan and coordinate execution and implementation cross functionally with each departments support
  • Identify opportunities to improve performance. Work with corporate business partners to develop strategies to raise performance

Team Leadership

Coach & Train direct reports

  • Lead, coach, and motivate each direct report to perform at their highest potential
  • Accountable for the growth and development of direct reports to prepare them for next level roles
  • Continuously monitor the execution of Bulgari selling ceremony to achieve the best quantitative and qualitative business results
  • Constantly coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly

Attract, motivate & retain staff

  • Work together with Talent Acquisition Specialist in recruiting members according to brand vision and image
  • Manage performance review and development plans for all direct reports. Address performance issues and create development plans.
  • Ensure all staff receives monthly, quarterly and annual feedback
  • Ensure grooming, uniform and behavior standards of all store staff are being met

Team Work & Communication

  • Ensure behavior reflects the Bulgari brand and people values, showing pride, enthusiasm, commitment and initiative
  • Develop a team structure that facilitates and maximizes individual and team performance

Store Operations

Excellence in Store Experience and Image

  • Optimize in front of house presence by managing a schedule of at least 70% of time on the floor in store and 30% focus on back office activities

Ensure Appropriate Store Procedures

  • Ensure retail operations procedures, and best practices are being adhered to
  • Partner with Retail Ops to ensure adherence to loss prevention policies and procedures
  • Remain up to date on all policies and procedures in the company Human Resources handbook and well as labor laws; both federal and state specific

CRM and Market


  • Responsible for driving the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy

Market Events and Initiatives

  • Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships


Key Competencies:

At least 6 years of working experience in a luxury retail environment 
Managerial experience with an emphasis on motivating and developing staff 
Ability to leverage networks by cultivating key industry related relationships
Ability to think strategically, make sound decisions and put in place the proper business actions 
Bold sense of initiative and strong retail business acumen 
Must work retail hours - Weekdays and Weekends, Evenings & Holidays


Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

Discover the business group