Store Director - Givenchy, Las Vegas

  • Company: Givenchy USA Corp.
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: GIV00629
  • Date of publication: 2018.07.08

Position

Direct, influence and drive store performance across key areas of responsibility; customer experience, talent management, financial targets, and operational efficiencies. Function as a brand ambassador, exemplifying the core values of Givenchy while engaging with the community, forging meaningful relationships with key clients. Act as a mentor and coach to store team; guide and support more junior managers within the network.

Business Vision

  • Align all activities to support vision and strategy as approved by US Brand President
  • Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies
  • Leverage understanding of the local marketplace, industry trends and best practices in the luxury Customer Experience

Customer Experience

  • Create and maintain in-store client experiences aligned to mission and values; Courage, Tension, Community and Authenticity
  • Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with Givenchy standards of excellence
  • Define, execute and measure CRM strategy in partnership with Brand President and Corporate team; evaluate, update and modify strategy to meet defined targets
  • Liaise with Senior Management and Corporate Team to conceive and execute store-level events including but not limited to; collection previews, charity partnerships, VIC experiences, Paris Shows
  • Analyze all reports/tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)
  • Facilitate solutions to customer concerns; directly manage escalated customer issues or complaints

Talent Management

  • Source, screen and hire talent, in cooperation with Human Resources
  • Ensure all new hires are properly onboarded and given all essential training; complete 90 Day Evaluations
  • Complete Annual and Mid-Year Performance & Career Review process
  • Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
  • Partner with Corporate Retail Team/Training Manager to identify/develop relevant training in order to build service, selling and product knowledge skills

Financial Targets

  • Meet all financial targets as defined by Brand President
  • Monitor sales associates individual goals; coach and motivate each to meet defined targets
  • Implement client centric initiatives in order to increase conversion, cross selling and UPT 

Merchandising  

 

  • Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
  • Align merchandise mix to meet client needs; particular emphasis on VICs
  • Maintain all merchandising standards in line with Givenchy guidelines 

Store Operations

  • Monitor all KPIs, analyze results and make changes to improve performance and efficiency
  • Develop and evolve standardized staffing model to better align employee scheduling to store traffic (MTT); optimize FTEs to maximize store sales potential (NET $/FTE, average cost model)
  • Liaise with Senior Management to share point of view on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)
  • Ensure all inventory control, fraud prevention and audit practices are executed and maintained in line with Givenchy/LVMH standards
  • Ensure weekly payroll is processed accurately and on time

 

 


Profile

Qualifications

  • 8+ years retail experience with the majority of time spent in luxury
  • 4+ years managerial experience in a retail setting
  • Proven track record driving a flagship boutique
  • Experience interacting with and servicing high-net worth clientele
  • Able to develop, mentor and coach a team of seasoned sales professionals
  • Previous experience across the following merchandise categories: Handbags/SLG, WRTW/MRTW and Accessories
  • Proficient in all Microsoft Office programs
  • Understanding of POS systems/operations (Retail Pro/Cegid)
  • French language skills are a plus but not required
  • College degree or equivalent
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Fashion & Leather Goods

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