The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Client Advisors.
Business Development and Performance Management: Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones. Develop and deliver events and incentives to grow the business. Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
Client Management: Manage customer service quality, to meet customer expectations by offering excellent customer service standards. Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database.
Administrative & Operations Management:
Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage. Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store. Review sales and operational reports to management in adherence to company's policies. Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
Maintain merchandising standards. Make the best out of the display. Know the best sellers and have them on display all the time. Work with local freelancers to achieve goals of proper window installation and display.
Create a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings. Ensure all Top Store initiatives are rolled out & updated. Recruit store associates with specific qualifications and skills that meet company and specific market standards. Enforce company policies while adhering to proper procedure regarding disciplinary action.Create and implement regular trainings from the Rome training team and any in store related trainings or product knowledge seminars. Ensure timely submission of accurate timesheets.
Minimum 5-7 years' experience, luxury retail preferred. Strong drive for results; goal oriented. Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing. Ability to use POS system and its inventory management functions. RTW experience preferred. Foreign language skills are a plus. Ability to work in a team environment. Ability to lift boxes/weight up to 10 lbs. Organizational and strong computer skills required.