Store Manager, Kildare

  • Company: Thomas Pink Ireland
  • Location: Ireland
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: TPIN00101
  • Date of publication: 2018.10.16

Position

MISSION:

To be the Store Manager of our Kildare store and to serve as an ambassador for the brand. Deliver an extraordinary and personalised shopping experience to all clients.

  • To manage the boutique to increase sales and improve results though creative and effective use of all resources, including motivational leadership and business development.
  • Operate the boutique through exceptional customer service, sales management, adhering to operating procedures and effective staff management and leadership.
  • Act as an ambassador for the Brand at all times, incorporating brand values in all aspects of the role and serving as a role model for the team and wider business.  

RESPONSIBILITIES:

Service and Sales Management

  • Maintain the highest degree of customer service every day. Aim to exceed customer expectations of Thomas Pink services and products, thereby ensuring high customer satisfaction at all times.
  • Ensure the boutique communicates the brand values in all aspects and provide an extraordinary and personalised Thomas Pink shopping experience.
  • Demonstrate sales leadership for staff by playing an active role on the selling floor (acting as a role model) and ensuring Thomas Pink standards are achieved.
  • Develop and motivate sales team through target setting and continuously motivate to ensure team meet sales targets and productivity goals. 
  • Provide forecasts of store KPI and budget targets for Head of Retail.
  • Establish and implement regular action plans in cooperation with the Head of Retail to develop sales for each product category and increase clientele.
  • Ensure adequate client and prospect databases are maintained and well used.
  • Ensure effective follow up of mystery shopping programme results.

Business Development

  • Lead and develop the business of the boutique, by cultivating a comprehensive and strategic understanding of it and action required.
  • Be aware of the local trading environment and its impact on our sales, including competitors' trading activities and suggest actions and recommendations.
  • Be a Thomas Pink ambassador in the local community, by proactively representing the brand in relevant local activities and cultivating new clientele.
  • Work with Communications and the Head of Retail to develop and implement promotional activities that will grow the brand's client base.

Team Management and Development

  • Manage, coach and train staff in order to develop their potential and achieve performance benchmarks, in a manner consistent with company policies.
  • Identify, recruit and develop talents, work with Head of Retail and HR to secure succession plans.  
  • Provide training to equip staff with brand, product and service knowledge.
  • Coach staff to foster growth. Identify individual and team training needs and work with HR to create and implement necessary training plans. 
  • Manage and motivate the team to drive the business: empower staff to make decisions to provide the best customer service and encourage innovative solutions.
  • Ensure brand values are integrated and lived by every day.

Operations

  • Ensure Thomas Pink policies, standards and procedures are communicated to the team and implemented.
  • Increase store profitability through the management of store expenditure and controllable costs.
  • Be accountable for inventory management. 

Profile

  • Strong business and commercial acumen
  • Entrepreneurial spirit
  • Acts as a leader and team motivator
  • Results orientated
  • Passion and affinity for the Brand
  • Client-centric mindset
  • Energetic and dynamic
  • Strong selling ability
  • Knowledge and an inherent interest of the menswear and luxury industry
  • Strong social and networking skills
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Fashion & Leather Goods

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