Store Manager - Manchester Selfridges

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 10 years
  • Reference No.: LVM06573
  • Date of publication: 2018.08.02


Louis Vuiton has an exceptional opportunity for an experienced Store Manager to be based in our growing Selfridges, Exchange Square location in Manchester. As the Store Manager you will be a role model for the team and wider business by demonstrating your leadership and commercial skills, building your own client portfolio, developing brand loyalty among your clientele, and ensuring that all business opportunities are maximized, while also ensuring an exceptional client experience is provided to all clients at all times. Reporting into the Retail Director, you will provide them with local market and industry expertise in relation to client needs and competitors and therefore develop and implement strategies to maximise product and commercial performance.

Team Management and Development

  • Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans
  • Identify, recruit and develop talents, secure succession plans
  • Organize the team in an efficient manner according to business needs and delegate responsibility
  • Translate strategic and business goals into concrete and individual actions and objectives
  • Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
  • Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
  • Manage and coach Managers into managing and developing their own teams

Client and Business Development

  • Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
  • Maximize the potential of all product categories carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team...) and fostering synergies between categories
  • Build a loyal Clientele, leveraging all clienteling tools
  • Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
  • Be the voice of the store by understanding business and local market to suggest actions and recommendations
  • Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities
  • Be aware of the competitive landscape and market trends
  • Develop relationships with surrounding Louis Vuitton Store Managers to optimize business opportunities and Client experience

Role Model on Selling and Floor Management

  • Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement and cultivate a feel for the market trends
  • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved
  • Provide consistent and qualitative feedback, coach the team on the spot and coach your Managers into coaching their own teams


  • Ensure policies, standards and Louis Vuitton procedures are communicated and implemented
  • Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management


To be considered for this role, you must be possess extensive and in-depth prior experience within the retail industry, preferably luxury, at the Store Manager level or above, having overseen large teams as well as a high volume and complex business, and have worked within a large and multi-national organisation. You should also possess strong local market knowledge, and prior department store experience is advantageous, but not required.

You will have a drive to succeed and proven track record of growing a business through strategic innovation and developing your team, as well as experience implementing successful client development initiatives. You will have a strong understanding of luxury client service, and embody the LVMH attitudes of delivering excellence, being creative and innovative, and having a disruptive and entrepreneurial spirit.


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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