Store Manager - Montreal

  • Company: Fendi North America
  • Location: Canada
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00776
  • Date of publication: 2018.07.19


Job Title:  Store Manager

Location:  Montreal, Quebec

Main Objective

Reporting to the VP of Retail, the Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Client Advisors.

Job Responsibilities

Business Development and Performance Management

  • Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
  • Represent Fendi Americas as an Ambassador of the brand in the community and in market place
  • Be aware of the luxury competition and local environment to be competitive and suggest business driving initiatives to upper management
  • Develop and deliver events and incentives to grow business
  • Work closely with the merchandising team to ensure appropriate stock and assortment levels are met
  • Make recommendations for store renovations, upgrades and expansion to increase sales and market share
  • Continuously motivate sales staff to meet assigned sales and performance based goals. Monitor performance against goals
  • Demonstrate sales leadership by playing an active role on the selling floor and leading by example

Client Management

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards
  • Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database
  • Foster relationship with Stylist and Personal Shoppers and improve community outreach
  • Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers
  • Improve Mystery Shop Results with action plan

Administrative and operations management

  • Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage
  • Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store
  • Review and submit sales and operational reports to management
  • Ensure appropriate assortment for the store
  • Maintain relationships with members of corporate office, regional office, mall office, repair facility and other stores
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements
  • Full Profit and Loss responsibility for the store, particular attention given to controllable expenses, sales plan and inventory management

Staff Management

  • Create a supportive environment to develop/motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings to coach and deliver timely feedback
  • Ensure all Top Store initiatives are rolled out, updated and understood by the team
  • Recruit store associates with specific qualifications and skills that meet company and market standards
  • Enforce company policies while adhering to proper procedure regarding disciplinary action
  • Proactively assess performance and growth potential of staff members to create a strong team benchmark and promote career paths
  • Identify individual and team training needs. Create and implement regular trainings from the Rome training team and any in store related trainings or product knowledge seminars
  • Ensure timely submission of accurate timesheets


Required Skills, Knowledge and Attributes

  • Bachelor's Degree or equivalent experience a plus
  • Fluency in French is a requirement
  • Ability to speak a foreign languages a plus: Mandarin or Spanish preferred
  • Minimum of 5 years luxury goods retail experience
  • Minimum of 2 years specialty management in a luxury goods environment
  • Ability to use POS system and its inventory management functions
  • Ability to work independently, as well as in collaboration with human resources
  • Ability to motivate sales teams
  • Organizational skills
  • Prior experience in visual merchandising is a plus
  • Strong computer skills (MS office preferred)

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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