Store Manager (Retail)

  • Company: Fendi Asia Pacific
  • Location: Singapore
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00936
  • Date of publication: 2018.12.06

Position

Performance Management and Business Development: - Monitor and achieve store performance with relevant KPIs - Contribute to the store sales target - Conduct a brief everyday and animate the brief with a "Team Board" - Analyse the business, propose and implement action plans to improve results, generate sales for each product category - Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs - Set sales target for individuals and departments (when applicable) - Be aware of local trading environment and its impact on our sales, including competitors' trading acivities - Propose in-store activities - Instruct and supervise staff in the correct execution of all company operating procedures Client Management: - Manage quality of customer service, to meet customer needs - Develop loyal customers and make sure that all customers are assigned properly to a Sales Associate - Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers - Improve Mystery Shopper Results with action plan Staff Management: - Manage sales force in order to achieve sales target and assign clearly day-to-day tasks - Motivate employees to maximise team spirit, to promote teamwork and maintain harmonious staff relations - Enhance individual's performance through Monthly Touch Base and daily coaching - Assist HR dept in recruiting the most qualified applicants to meet store needs - Supervise store personnel and enfore Company policies while adhering to proper procedures regarding disciplinary action - Ensure the proper management of staffing roster to provide effective store coverage - Ensure that the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained Training: - Set up In-store training routine - Responsible for full spectrum on-the-job training, reinforce brand's DNA in the team, KPIs - Conduct Induction Training for new joiners and mentoring exercise - Identify individual and team training needs to develop Talents and communicate these needs to HR Department and local retail training manager Administrative and Operations Management: - Manage day-to-day needs and administration - Review and submit sales and operational reports to management in adherence to company's KPIs and policies. - Inform management of decisions and procedures relating to business made at store level and any staff issues - Oversee and ensure accuracy in daily invoices, petty cash, invoice control - Take necessary actions to effectively control cost and ensure effective operation in the store - Ensure that brand standards are applied and maintained at all times across the customer service, internal control and back office activities (stock, administration, etc.) - Make sure inventory checks are in place and is responsible for discrepancies. General Store Condition / Visual Merchandising: - Ensure that Visual Merchandising is consistent with Company standards - Know the best sellers and have them on display at all times - Make the best out of the display and proximity storage - Align periodically visual merchandising and sales performance - Maintain good standards for team area - Daily perform back-office controls

Profile

Job Requirements: - 8 to 10 years of retail experience - Experience in luxury retail is an added advantage - Strong in clienteling - Coach and drive the team for sales - Degree holders are preferred
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Fashion & Leather Goods

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