Store Manager - Saks, Palm Beach Gardens

  • Company: Fendi North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00970
  • Date of publication: 2019.01.17

Position

OVERVIEW

The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she Will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Client Advisors.


Profile

RESPONSIBILITIES

Business Development and Performance Management: 

  • Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones.
  • Develop and deliver events and incentives to grow the business.
  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
  • Make recommendations for store renovations, upgrades and expansion in order to increase sales and market share.
  • Continuously motivate sales staff to meet assigned sales and performance based goals. Monitor performance against goals.

Client Management: 

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
  • Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database.
  • Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
  • Improve Mystery Shop Results with action plans.

Administrative & Operations Management:

  • Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage.
  • Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store.
  • Review and submit sales and operational reports to management in adherence to company's KPIs and policies.
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
  • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and inventory management.

Visual Merchandising:

  • Maintain merchandising standards.
  • Make the best out of the display and proximity storage.
  • Know the best sellers and have them on display all the time.
  • Work with local freelancers to achieve goals of proper window installation and display.

Staff Management:

  • Create a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback.
  • Ensure all Top Store initiatives are rolled out, updated and understood by the team.
  • Recruit store associates with specific qualifications and skills that meet company and specific market standards.
  • Enforce company policies while adhering to proper procedure regarding disciplinary action.
  • Proactively assess performance and growth potential of individual staff members in order to create a strong team benchmark and promote career paths.
  • Identify individual and team training needs. Create and implement regular trainings from the Rome training team and any in store related trainings or product knowledge seminars.
  • Ensure timely submission of accurate timesheets.
  • Communicate corporate directives to staff.

QUALIFICATIONS

  • Bachelor's Degree or equivalent experience a plus.
  • Ability to speak a foreign languages a plus: Spanish or Portuguese preferred.
  • Minimum of 5 years luxury goods retail experience.
  • Ability to use POS system and its inventory management functions.
  • Ability to work independently, as well as in collaboration with human resources.
  • Ability to motivate sales teams.
  • Organizational skills.
  • Prior experience in visual merchandising is a plus.
  • Strong computer skills.
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Fashion & Leather Goods

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