Store Manager, Studio City

  • Company: Fendi Macau
  • Location: Macau
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00924
  • Date of publication: 2018.11.26

Position

Sales Management and Business Development
- Monitor and achieve store performance and profitability with relevant KPIs
- Analyse the business, propose and implement action plans to improve results, generate sales for each product
category and clientele
- Demonstrate sales leadership for staff and set reasonable sales targets to the team with relevant to KPIs
and retail tools in order to increase sales
- Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
- Be aware of local trading environment and its impact on our sales, including competitors' trading activities
- Work with regional Marketing and Communications team to implement in-store marketing and promotional activities
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise
receipt, pricing, counts and sales

Staff Management
- Manage sales force to achieve sales goals effectively and monitor their day-to-day tasks
- Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
- Identify individual and team training needs and communicate these needs to General Manager, HK & Macau
- Develop and improve individual's performance via coaching and mentoring exercises
- Responsible for full spectrum on-the-job-training, conduct orientation on brand's DNA and spirits, practices, KPIs
- Assist HR Department in recruiting the most qualified applicants to meet store's needs
- Promote and maintain harmonies staff relations
- Determine the needs for coverage and define scheduling.
- Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary
action
- Ensure the proper management of staffing roster to provide appropriate store coverage

Administrative Management, Communication and Reporting
- Manage day-to-day needs and administration
- Review and submit sales and operational reports to management in adherence to company's KPIs and policies
- Inform management of decisions and procedures relating to business made at store level and any staff issues
- Provide clear and informative business reviews, product reviews and attend regular retail meetings
- Oversees and ensure accuracy in daily invoices, petty cash, control invoices, instruct and supervise staff in the
correct execution of operating procedures, pricing, merchandise receipt, handle MOS/damages, product returns,
- Take necessary actions to effectively control costs and ensure efficient operation in the store
- Implement and support all security measures
- Effective utilization of Retail Pro and its inventory management functions
- Discuss with General Manager to ensure appropriate assortment for the store
- Provide monthly qualitative and quantitative business/HR reports as stipulated by General Manager, HK & Macau and/or Regional office

General Store Conditions / Visual Merchandising
- Ensure that Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise
turn
- Review in-store & window VM weekly and work with Regional VM on installation of new window display for new
product launches

Client Management
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards
- Improve Mystery Shopper Results with action plans
- Implement appropriate CRM tools


Profile

- 5 years management experience in the area of fashion and/or retail industry
- Experience in leading and managing a team
- Strong passion and knowledge of the luxury retail industry
- Tertiary qualifications
- Written and spoken English, any additional Asian languages/dialects a plus


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Fashion & Leather Goods

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