Supervisor - Harrods LG

  • Company: Celine Europe
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CELI01234
  • Date of publication: 2018.06.12


Brand Ambassador

  • Excite and instill passion and pride for the brand
  • Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
  • Lead by example in demonstrating role model behaviour that is representative of the brand


General Store VM/ Client Management

  • Assist management in the maintenance of all visual guidelines
  • Maintain store standards that reflect the brand image at all times
  • Enhance customer service standards in store to ensure world class service is delivered at all times
  • Drive utilization of client book, Celine Connect and ACE platform, for yourself and through the team
  • Consistently achieve sales objectives and KPIs
  • Motivate Sales Consultants and develop standards for quality of the selling ceremony, customer service, grooming are maintained and consistent with brand requirements


Sales/ Business Monitoring

  • Assist in monitoring, motivating and communicating sales targets and KPIs to the team
  • Maintain strong communication with the team and management, contributing to the sharing of information, processes, initiatives and ideas
  • Support the team on the shop floor in all areas of their responsibilities, providing them with coaching and guidance
  • Assist in dealing with customer complaints, exchanges and queries, ensuring they are dealt with promptly and efficiently within the remit of our policies
  • Lead the smooth daily running of the shop floor in conjunction with management, including driving team productivity
  • Ensure stock loss is minimised by supporting management conduct weekly rotative inventories and bi-annual stock takes and maintaining stock room standards
  • Keep up to date of market trends in the retail industry (specifically UK RTW and LG market), understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Demonstrate an in-depth knowledge of merchandise, and develop product knowledge among the team


Project Management

  • Support the management team in the roll out of instore projects
  • Providing when necessary feedback in written and verbal form
  • Drive the objective of the projects, ensuring all team are coached and motivated to achieve the results.
  • Provide sound ideas for improvement


Team Management/ Back Office

  • Lead and inspire the team through morning briefings, training and direct coaching together with management
  • Create a team spirit whilst motivating and driving the team to increase sales and ensure efficiency
  • Ensure all Company policies and procedures are adhered to
  • Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns




Education and Experience

  • Experience: minimum of 3 years' experience in sales and driving service in Luxury Retail, minimum of 1 year managing people
  • Software: Excellent working knowledge of Microsoft Office and Outlook
  • Good team player and ability to work on own with high levels of motivation
  • Sound knowledge of UK Retail Laws, security and Health and Safety Legislation


Person Specification

  • Ability to effectively and successfully supervise a team
  • Strong and demonstrable commercial acumen
  • A passion for customer service and sales floor focused
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Ability to prioritise for self and the team and be able to multi task
  • Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
  • Proactive and positive in approach
  • Able to communicate effectively with all internal and external customers and at all levels of the organisation
  • Excellent communication skills both written and oral

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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