Supervisor

  • Company: Loewe UK
  • Country / Region : United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LOEW00574
  • Date of publication: 2021.02.02

Position

As a Supervisor for the Loewe Bicester store, you will be an Ambassador of the brand, effectively motivating the team to maximise profitable sales whilst ensuring KPI's and guidelines are delivered. To run and operate an efficient store which represents the Loewe brand image.  


Profile

KEY RESPONSIBILITIES:

Brand Ambassador

  • Excite and install passion and pride for the brand
  • Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
  • Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

  • Reflect the visual merchandising guidelines promoting the brand image
  • Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

  • Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
  • Build and maintain a relationship with them
  • Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
  • Process the sale in a confident and professional manner
  • Gather the client's CRM details to enlarge your client book
  • Drive your product knowledge by keeping up to date with fashion trends
  • Update yourself on all product lines through research
  • Ensure all Company policies and procedures are attended
  • Support control and management of stock

Team Management/ Back Office

  • Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager
  • Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
  • Ensure all Company policies and procedures are adhered to
  • Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
  • Oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office
  • Ensure cash banking is carried out accurately on a weekly basis
  • Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
  • Responsible for the day to day needs of the business and administration.

Additional information

PROFILE & EXPERIENCE:

  • A minimum of 3 years' experience in sales in a luxury, high fashion environment
  • Experience in selling RTW / LG
  • Passion for fashion and sales
  • A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
  • Excellent personal presentation - a Loewe Brand Ambassador
  • Understanding of Retail KPIs
  • A fluent level in English is essential and additional languages are an advantage

QUALITIES:

  • Ability to effectively and successfully lead and manage a team
  • Strong and demonstrate commercial acumen
  • Passion for customer service and sales floor focused
  • Ability to multi task
  • Ability to establish a proactive approach in tackling issues and seek to identity and implement solutions
  • Good team player and ability to work on own high levels of motivation
  • A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
  • Excellent personal presentation
  • A passion for customer service
  • Proactive and positive approach
  • Ability to work under pressure and meet deadlines

PERKS & BENEFITS

  • Competitive salary and bonus structure
  • Long term career path & Development structure
  • Global mobility programme with worldwide opportunities
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