Supervisor WRTW - Harrods

  • Company: Loewe UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LOEW00392
  • Date of publication: 2019.05.16

Position

Motivate the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store in the absence of the Concession Manager which represents the Loewe brand image and delivers world class customer service.

 

GENERAL DUTIES AND RESPONSIBILITIES

Brand Ambassador:

  • Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA
  • Lead by example in demonstrating role model behaviour that is representative of the Loewe brand

General Store VM / Client Management:

  • Assist in the implementation and maintenance of all visual guidelines
  • Maintain store standards that reflect the brand image at all times
  • Enhance customer service standards in store to ensure world class service is delivered at all times
  • Build relationships with Loewe clients to develop loyal clientele in order to reach sales objectives
  • Proactively tackle and resolve all customer problems and complaints quickly and effectively
  • Motivate and develop Sales Consultants in clientelling and customer service

Sales/ Business Monitoring:

  • Assist in tracking, monitoring and communicating sales targets and KPIs
  • Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards
  • Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximise sales
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
  • Keep up to date with the fashion industry and market trends

Team Management/ Back Office:

  • Assist the team through morning briefings, objective setting, training and direct coaching led by the Concession Manager
  • Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
  • Ensure all Company policies and procedures are adhered to
  • Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
  • Oversee store operations with the Concession Manager including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office
  • Ensure cash banking is carried out accurately on a weekly basis
  • Evaluate alongside the concession Manager the performance of each Sales Consultant and provide constant feedback to ensure results
  • Responsible for the day to day needs of the business and administration

 

KEY PERFORMANCE INDICATORS (KPI)

  • Mystery Shop Results
  • Weekly and individual sales targets
  • Conversion Rate
  • Units per Transaction
  • Average Transaction Value
  • Attendance

 


Profile

PROFILE

  • Experience in sales in a luxury, high fashion environment and managing people
  • Passion for fashion and sales
  • A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
  • Excellent personal presentation - a Loewe Brand Ambassador
  • Understanding of Retail KPIs

 

PERSONAL QUALITIES

  • Ability to effectively and successfully lead and manage a team
  • Strong and demonstrable commercial acumen
  • A passion for customer service and sales floor focused
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Ability to prioritise for self and the team and be able to multi task
  • Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
  • Proactive and positive in approach
  • Able to communicate effectively with all internal and external customers and at all levels of the organisation.
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Fashion & Leather Goods

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