Sytems Coordinator

  • Company: Nicholas Kirkwood
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 2 years
  • Reference No.: NKWD00084
  • Date of publication: 2019.12.05

Position

- First point of contact for all systems queries/issues, with support of 3rd party providers.
- Responsible for managing the relationship with 3rd party Systems support providers.
- Record all site related incidents and user requests in the Service Desk management system and immediately report severe incidents to the support providers.
- Escalate all unknown errors and high-impact incidents to the 3rd party provider.
- Timely resolve known-errors by applying proven and/or documented fixes.
- Responsible for training the team on SAP B1 and Concur, among other systems.
- Responsible for creating user manuals for all systems.
- Responsible for documenting the ERP system architecture, design, and layout, including protocols and standards used, as well as configuration.
- Collaborate with executive and business unit leaders to assess near- and long-term information / system needs.
- Working with the MD and third party providers, plan and implement changes to support continuous improvement and upgrades of systems.
- Coordinate with other internal users and provide oversight to anticipate potential problems or to identify opportunities for efficiency improvements.
- Working closely with IT Provider to resolve all internal hardware and software IT issues.


Profile

- 2 years of experience in a similar role.
- Must have experience with all facets of an ERP system as used within a manufacturing environment.
- Experience working in the fashion industry and with SAP B1 would be a plus.
- Excellent organisational and time management skills.
- Strong attention to detail.
- Strong trouble-shooting skills.

- Effective communicator with internal and external partners.
- Strong hands-on knowledge of PC operating systems.
- Solid Office package, Word, Excel, Powerpoint.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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