TAG Heuer Boutique Director - Fifth Avenue

  • Company: TAG Heuer USA
  • Country/Region: United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: TAGH00636
  • Date of publication: 2020.03.30

Position

POSITION SUMMARY

The Boutique Director manages all aspects of the retail store operations.  The successful candidate will possess the ability to:
>  Manage profitability, business planning and sales forecasting
>  Elevate and empower a team
>  Deliver entrepreneurial solutions to strategic challenges through self-driven innovation

STRENGTHS FOR SUCCESS

>  Defines strategies for maximizing sales and profits within the boutique
>  Motivates selling specialists through accountability and empowerment
>  Has a vision of how to create loyalty to our brand
>  Understands and builds connections within the broader community and market
>  Brings 360 leadership skills every day
>  Negotiates and resolves conflicts with agility, empathy, and confidence
>  High level communication skills with team members, customers, and corporate support

REPORTING RELATIONSHIPS

>  This position reports to the VP of Retail with four direct Sales Associate reports

ESSENTIAL JOB FUNCTIONS

Sales Generation:
>  Achieves annual sales targets by focusing on store associate individual performance targets, clienteling, product training, inventory management and product positioning
>  Analyzes available sales reports and data to determine the needs of the business and set business strategies
>  Sets individual sales goals for Sales Associates, ensuring goals reflect store business goals and continuously motivates staff to meet assigned sales and productivity goals
>  Actively coaches team to enhance client discovery and relationship management
>  Delivers product knowledge and sales techniques in order to maximize sell-through
>  Demonstrates an in-depth knowledge of the merchandise; ensures selling staff is fluent in all aspects of product knowledge
>  Demonstrates sales leadership for staff by playing a leading role on the selling floor


Client Experience and Engagement:
>  Ensures all Sales Associates provide the highest level of customer service
>  Directs clienteling program in store creating an appointment driven business
>  Manages client database and utilizes information to increase sales and client contact
>  Resolves all client concerns and complaints quickly and effectively
>  Assists Sales Associates with ad hoc customer service issues
>  Delivers consistent elevated hosting in store
>  Manages annual marketing budget - formulates marketing strategies, works closely with corporate-based marketing teams to drive approved concepts through to completion (evaluates ROI of each initiative)
>  Formulates event ideas for Senior Manager's review; executes approved initiatives
>  Works closely with corporate-based public relations team to execute in-store press and brand events


Operations:
>  Controls store expenses and maintains budgets continually striving to reduce costs
>  Schedules staff to maintain adequate floor coverage while maintaining payroll budgets as a percentage of sales
>  Ensures cash control procedures are properly followed
>  Communicates inventory needs to support business goals and monitors the movement of all inventory (executes all Shipping/Receiving policies and procedures)
>  Meets inventory accuracy and shrink requirements. Conducts daily inventory counts and compares in-store quantities to POS system data. Reconciles all discrepancies with home office daily
>  Exhibits proficiency in computer programs used by the company including: Word, Excel, PowerPointand POS system

Merchandising/Visual:
>  Implements and maintains all merchandising directives and ensures execution of effective merchandising strategies
>  Ensures the selling floor is neat, clean, organized and displays, fixtures and show windows are reflective of current visual direction

 


Profile

KNOWLEDGE, SKILLS & ABILITIES

 Minimum of 5 years store management experience encompassing above essential functions
 Experience working in a luxury retail environment required
 Track record of increasing sales and build revenue and profitability
 Demonstrated ability to develop a business through client engagement leveraging data, promotional and event strategies
 Experience with training, developing and retaining sales staff
 Robust skillset in Excel, PowerPoint, and other business software
 Ability to adeptly manage multiple projects simultaneously with strong attention to detail
 Demonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional manner
 Ability to work independently with minimal supervision
 Agility and flexibility in handling complex challenges


Additional information

Equal Employment Opportunity

The Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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