Team Manager - Client Service Center

  • Company: Louis Vuitton North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 5 years
  • Reference No.: LVM05985
  • Date of publication: 2018.05.02

Position

Louis Vuitton has a unique opportunity for inspirational and people focused leader to work in their state of the art Client Service Center in Dallas. Working in this dynamic and vibrant call center environment you will have a vital role in ensuring that our customers have a world class experience each and every time they contact the business. As part of this fast paced and multifaceted role you will optimize the Client Service Center performance, ensuring your team delivers a luxury and customer centric experience by developing relationships with all clients in answering queries knowledgeably and effectively while also ensuring that all sales and KPI targets are achieved.

As a Team Manager within this environment, you will motivate, coach and develop a large team while ensuring the appropriate management follow-up on all daily operations & tasks with the ultimate goal to develop loyalty amongst clients and promote the brand of Louis Vuitton.

With extensive people management skills gained within a commercially driven and customer centric environment, you should be passionate about customer services and team development while also thrive working within a fast paced and evolving international business environment.  In this role you should be able to thrive in a call center environment with retail knowledge and ability to drive KPI's.

This role will suit individuals who are capable of thriving in a dynamic and flourishing work environment. Given the nature and geographical scope of the Service Center's clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, in order to meet the demands of the industry.  

Louis Vuitton offers a rewarding benefits package*, including but not limited to, medical coverage, retirement plan, employee referral incentive program, gym membership, and employee discounts. While working with the some of the most influential and inspirational leaders within the luxury market, you will also have the opportunity to attend industry renowned training. Client Advisors have access to unparalleled career opportunities within the Louis Vuitton Brand as well as, our parent company, LVMH Group.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts with various communities and organizations, on both a local and global level. Excitingly, as a Client Advisor, you have the opportunity to partake in initiatives to raise funds for our charity partner UNICEF.

*Please note that exclusions may apply to part-time employees.

 

Apply

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group