Team Manager, Client Services Centre

  • Company: Louis Vuitton Pacific
  • Country/Region: Hong Kong
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM09555
  • Date of publication: 2019.10.13

Position

As a Team Manager of our Client Services Centre, you will be an ambassador of the Brand.

 

Working in this dynamic and vibrant call centre environment, you will have a vital role in ensuring that our customers have a world class experience each and every time they contact the business. As part of this fast paced and multifaceted role you will optimize the Client Service Centre performance, ensuring your team delivers a luxury and customer centric experience by developing relationships with all clients in answering queries knowledgeably and effectively while also ensuring that all sales and KPI targets are achieved.


Profile

  • You have passion for the Brand
  • You are able to thrive in a call centre environment with strong retail knowledge and ability to drive KPIs
  • You can demonstrate our 4 Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset
  • You have excellent leadership, people management and interpersonal skills
  • You are customer service and results oriented with strong selling and retail operational skills
  • You are proactive with good team spirit and able to take initiatives
  • You are able to commit to work with flexible hours in shifts, including nights and weekends
  • You are fluent in Cantonese, English and Mandarin
  • You have good computer literacy

Additional information

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

 

Interested parties please submit your full resume with salary expectation by clicking APPLY NOW.  For enquiries or further information, please contact us via our WhatsApp Recruitment Hotline at 5508 6160.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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