Reporting to the Director of the Client Services Center, the Team Manager (French speaking preferred) is responsible for optimizing the Client Service performance within his/her team, to achieve the Qualitative and Quantitative Service Level goals which supports our business in North America, Canada, Mexico, Brazil and the Caribbean. The TM will be required to take necessary actions to reach the KPI's of the CSC, as well as motivate, coach and develop their team to ensure the successful execution of daily operations. The Team Manager is responsible for further developing loyalty of the client and promoting the image, the brand and the products of Louis Vuitton.
A Team Manager is a Leader in Development of Client Advisors, supervising a team of 15-20 Client Advisors who handle contacts from LV customers (phone calls, emails, chat and social media). In such a fast-paced environment, this leader should possess a client-centric mindset to ensure the highest level of Client experience and proactively addressing escalated Client interactions. As a leader for LV demonstrating a high level of integrity demonstrating managerial courage when engaging in complex client situations, exploring creative solution that will benefit the Client and the brand.
As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry.
Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.