Team Manager, Hotel Vancouver

  • Company: Louis Vuitton Canada
  • Location: Canada
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LVM05707
  • Date of publication: 2018.03.19

Position

THE LOUIS VUITTON PROMISE
"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!"

OVERALL MISSION
As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

ESSENTIAL DUTIES & RESPONSIBILITIES
Ensure achievement of team targets on monthly and annual basis
Team Management and Development
Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
Set individual and team goals; proactively assess and manage performance against expectations
Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
Client and Business Development
Support the team in building long term Client relationship, leveraging the different clienteling tools
Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
Proactively provide the Corporate office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
Selling and Floor Management
Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
Build and develop own Client portfolio
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
Be the store point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) leveraging the Expert Advisors' knowledge
Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales
Operations
Ensure policies, Brand standards and grooming guidelines are communicated and implemented
Support Operations team in inventory management
Support Store Manager in staff planning (workforce management)


Profile

EXPECTED ATTITUDES & SKILLS
Role Model / Coach on the 4 Louis Vuitton Attitudes: Curiosity, Empathy, Agility, Commercial Mindset, Passion for the Brand
Management Skills
Interpersonal Skills
Responsibility & Ownership Leadership Professional Attitude

RELEVANT SCOPE MEASURES
Number of direct reports: 2+
Schedule: Requires evening, weekend and holiday availability
Travel: 5 -10%

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED
Education:
BA a Plus
Special Skills:
Foreign Languages a plus, computer literacy
Work Experience:
Minimum 5 years retail experience
Experience Managing teams preferred

COMPETENCIES REQUIRED
Dealing with Ambiguity, Business Acumen, Delegation, Developing Direct Reports, Managing Diversity, Hiring and Staffing, Managerial Courage, Motivating Others, Presentation Skills, Drive for Results, Sizing up, People Building Effective Teams
*Ready-to-Wear Experience required

PHYSICAL REQUIREMENTS
Lifting / Carrying: 11-20 lbs. Constant 21-50 lbs. Occasional Pushing / Pulling: 13-25 lbs. Constant 26-40 lbs. Occasional 41-100 lbs. Occasional Keyboard: Frequent
Agilities
Squat / kneel Frequent
Twist / turn Frequent
Climb Frequent
Crawl Occasional
Reach above Frequent
Reach outward Frequent
Stand Frequent
Walk Frequent

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